Chapter 12: Troubleshooting - Prolitec AirQ 1280 Original Instructions Manual

Troubleshooting
Condition
Power light off.
The fragrance cannot
be detected when
coming into the
treated area from an
untreated area.
Fragrance intensity is
stronger than just
detectable.
The power light is on
but there is no output
or you cannot hear
the compressor in the
appliance.
AirQ 1280
Causes
Power supply fault.
The output rate is
too low or there is an
insufficient number of
appliances
serving the space.
The O-Rings on the
stem that fits into the
head may be worn out
and causing an air leak.
The output rate is too
high.
You are in an "OFF"
period in the Timer
cycle.
Sensor not recognized.
Troubleshooting
Solutions
Confirm power is present at all electrical
connections from the source all the way to the
panel jack.
Unplug the power at the panel. Using a known
good Prolitec provided 15VDC power supply,
reapply power at the panel. If the appliance
works, replace internal power supply.
Increase the output rate by one or two settings
and evaluate detection in 30 minutes. Repeat
as needed. If consumption requires cartridge
change more frequently than each month, install
an additional appliance.
Replace the O-Rings by removing the worn one
with a pointy tool and rolling on the new ones.
Lower the output rate in increments of one
or two settings or down to the starting rates
suggested in the room size chart.
If sensor is not being used, reinsert or replace
HVAC jumper.
If sensor is being used:
1. Confirm sensor installation meets
requirements
2. Confirm air is flowing in the duct being
sensed
3. Using a multimeter, confirm that there's
continuity on the sensor plug when air is
flowing, and an open circuit when the air is
not flowing.
If 1-3 above are confirmed, replace appliance.
12
51