HIKVISION DS-9600NI-I8 Series User Manual page 207

 Connect the device with the monitor before startup via VGA or HDMI interface, and manage
the IP camera to connect with the device locally or remotely, the status of IP camera displays
as Connect. And then connect the device with the CVBS, and there is black screen either.
Possible Reasons:
After connecting the IP camera to the device, the image is output via the main spot interface by
default.
Enable the output channel.
Go to Menu>System>Live View>General, and select video output interface in the drop-down list
and configure the window you want to view.
 The view settings can only be configured by the local operation of device.
 Different camera orders and window-division modes can be set for different output
interfaces separately, and digits like "D1"and "D2" stands for the channel number, and "X"
means the selected window has no image output.
Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
 Live view stuck when video output locally.
Possible Reasons:
− Poor network between device and IP camera, and there exists packet loss during the
transmission.
− The frame rate has not reached the real-time frame rate.
Verify the network between device and IP camera is connected.
 When image is stuck, connect the RS-232 ports on PC and the rear panel of device with the RS-232
cable.
 Open the Super Terminal, and execute the command of "ping 192.168.0.0 –l 1472 –f" (the IP address
may change according to the real condition), and check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Verify the frame rate is real-time frame rate.
Go to Menu>Camera>Encoding Parameters, and set the Frame rate to Full Frame.
Network Video Recorder User Manual
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