Newport ESP302 Startup Manual page 7

ESP302 Controller Start-Up Manual
Service Information
The user should not attempt any maintenance or service of the ESP302 Series
Controller/Driver system beyond the procedures outlined in this manual. Any problem
that cannot be resolved should be referred to Newport Corporation. When calling
Newport regarding a problem, please provide the Tech Support representative with the
following information:
• Your contact information.
• System serial number or original order number.
• Description of problem.
• Environment in which the system is used.
• State of the system before the problem.
• Frequency and repeatability of problem.
• Can the product continue to operate with this problem?
• Can you identify anything that may have caused the problem?
Newport Corporation RMA Procedures
Any ESP302 Series Controller/Driver being returned to Newport must be assigned an
RMA number by Newport. Assignment of the RMA requires the item's serial number.
Packaging
ESP302 Series Controller/Driver being returned under an RMA must be securely
packaged for shipment. If possible, re-use the original packaging.
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