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A Message to the Customer
Advantech Customer Services
Every Advantech product is built to the most exacting specifications to ensure reliable
performance in the harsh and demanding conditions typical of industrial environ-
ments. Whether your new Advantech equipment is destined for the laboratory or fac-
tory floor, you can be assured that your product will provide the reliability and ease of
operation for which the name Advantech has come to be known. Your satisfaction is
our primary concern. Here is a guide to Advantech's customer services. To ensure
you get the full benefit of our services, please follow the instructions carefully.
Technical Support
We want you to get the maximum performance from your products. So should you
run into technical difficulties, we are here to help. For the most frequently asked
questions, you can find answers in your product documentation. These answers are
normally a lot more detailed than the ones we can provide over the phone. Therefore,
please consult this manual first. If you still cannot find the answer, gather all the infor-
mation or questions that apply to your problem, and with the product close at hand,
call your dealer. Our dealers are well trained and ready to give the support you need
to get the most from your Advantech products. In fact, most problems reported are
minor and can be easily solved over the phone.
In addition, free technical support is available from Advantech engineers every busi-
ness day. We are always ready to give advice regarding application requirements or
specific information regarding the installation and operation of any of our products.
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AIMB-228 User Manual
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