Avaya E169 Manual page 18

Administration
How the media station interacts with the enterprise dialing plan
Similar to any other enterprise endpoint, the telephony server processes calls made from the media
station and might apply the dialing plan rules. This section describes rules and options for the media
station that makes it easier for users to dial calls using the native contacts on smartphones.
Smartphone users create contacts on their devices that work with their cellular network. Users do
not take into account how a telephony server might process those numbers using rules defined on
the telephony server. You must administer the enterprise telephony server so that the user's
contacts work seamlessly whether the users are dialing over the enterprise network or over the
cellular network. For example, a user might have an international prefix included as part of a
contact's telephone number, maybe 012. You must instruct the user to adminster the media station
app so that the call routes when made over the enterprise telephony server or the user's cellular
network.
Recommended dialing plan setup
Depending on your local enterprise dialing plan, dialing plans have too many variables to define a
single recommendation that works for all installations and users. Here are several suggestions to
help you administer the enterprise telephony server and media station app so that the dialing plan
works in most scenarios.
Important:
Other configurations schemes and rules are available and the system administrator must decide
how to configure the enterprise telephony server.
For international calls:
• Administer dialing rules the enterprise telephony server to support the E.164 dialing plan. Use
the Avaya Aura
• Instruct media station users to adopt the E.164 scheme for their international contacts. The
user might need to manually change some contacts on their smart device.
For domestic in-country calls, administer the enterprise telephony server dialing plan to support
dialing domestic numbers the same way done from a mobile device.
For enterprise premises calls, administer the enterprise telephony server dialing plan so that users
can dial other enterprise users by specifying the extension number only. Using a dialing plan for
local enterprise users allows faster calling to enterprise contacts. Ensure that a user can reach the
endpoint using an associated domestic or E.164 number.
Dialing plan options on the media station
The media station app has three options to define how the media station dials telephone numbers.
Users can dial telephone numbers manually or by using Contacts on a smart device.
Prefix: Defines the digit or digits added to a dialed string. A prefix is commonly used to gain access
to the public switched telephone network. For example, many telephony servers use the digit 9 to
gain access to a public switched network.
Numbering Plan: Defines the country numbering plan used for all calls. The media station app
supports 203 different country numbering plans. The media station app selects the default
numbering plan based on the locale of the smart device.
Installing and Maintaining the Avaya E169 IP Media Station
18
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and Avaya IP Office documentation to administer E.164.
Comments? infodev@avaya.com
June 2014