Avaya E159 Installing And Maintaining
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Avaya E159 Installing And Maintaining

Avaya E159 Installing And Maintaining

Ip media stations
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Installing and Maintaining the Avaya E159
and E169 IP Media Stations
Release 1.1
February 2015

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Summary of Contents for Avaya E159

  • Page 1 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Release 1.1 February 2015...
  • Page 2 Avaya can be a criminal, as well as a civil offense available to Avaya customers and other parties through the Avaya under the applicable law.
  • Page 3 Hosted Service notices and articles, or to report a problem with FCC Rules. These limits are designated to provide reasonable your Avaya product or Hosted Service. For a list of support telephone protection against harmful interferences in a residential numbers and contact addresses, go to the Avaya Support website: installation.

  • Page 4: Table Of Contents

    Downloading the media station app .............. 55 Connecting smart devices with Bluetooth pairing ........ 56 Connecting the media station to a smart device as a USB accessory Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 5 Media station app freezes when docking and undocking a smart device ........ 66 The media station app displays the Not Connected (Network) message .............. 66 Resolving a Not Connected (Network) message February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...

  • Page 6: Chapter 1: Introduction

    • Added information about the 1.1 release for the Avaya E169 IP Media Station. • Added information about the Avaya E159 IP Media Station, which is new with Release 1.1. • Updated the list of telephony servers, operating systems, and smart devices supported with Release 1.1.

  • Page 7: Finding Documents On The Avaya Support Website

    Use this procedure to find product documentation on the Avaya Support website. Procedure 1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/. 2. At the top of the screen, enter your username and password and click Login.

  • Page 8: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...
  • Page 9 • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base at no extra cost. You must have a login account and a valid Sold-To number.

  • Page 10: Chapter 2: Overview

    Chapter 2: Overview The Avaya E159 and E169 Media Stations The Avaya IP Media Stations are VoIP SIP deskphones with which you can use your smart device on your enterprise telephony system. The media stations provide: • A standalone SIP deskphone on your enterprise system •...
  • Page 11 You can pair many smart devices with a media station, but only one can be active at a time. High-quality sound The Avaya E169 IP Media Station speakerphone and microphones provide unmatched sound quality. The media station has six broadband speakers, four digital microphones, and one passive radiator.
  • Page 12 ® 1. You have an iPhone with the Avaya Media Station and Avaya one-X Mobile apps installed. 2. You connect the device to the media station with the Avaya Media Station app and you sign on with extension 1234. ®...

  • Page 13: Product Compatibility

    Product compatibility When you have Avaya EC500 administered on a smartphone that you register with the media station, Avaya recommends that you disable Avaya EC500. If you do not disable Avaya EC500, the following might occur: • You receive a SIP call on the media station at the same time you receive a cellular network call on your smartphone.
  • Page 14 • Samsung S4 • Samsung Note 3 • Samsung Tab 3 Headsets The Avaya E169 IP Media Station is compatible with the following headsets: • Jabra 9460 USB Headset • Jabra 9470 USB Headset Languages Using the International (iOS) and Language (Android) options on your smart device, the media station user interface supports the following languages: •...

  • Page 15: General Specifications

    General specifications Warning: Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station.

  • Page 16: Port Matrix

    The following table lists the ports used by the media station. Local Port Destination Port Purpose Transport Protocol 32768-61000 67, 68 66, 67 DHCP 32768-61000 32768-61000 HTTP Table continues… Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...

  • Page 17: Supported Codecs

    Warning: Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station. • Do not open the base, handset, or charger.

  • Page 18: Chapter 3: Administration

    Use the upgrade script file to identify the location of the firmware file for doing a firmware update. When you receive a new version of firmware from Avaya, put the firmware on the HTTP file server and the media station updates automatically.

  • Page 19: Avaya Aura

    SIP line as an Avaya 9630 SIP deskphone. • Administer Multiple Device Access (MDA) for the media station. MDA has limitations with the media station, but Avaya recommends using MDA. For example, the media station cannot pick up a call that is active on another MDA device.

  • Page 20: Avaya Aura Session Border Controller And Avaya Session Border Controller For Enterprise Administration

    • Administer SIP lines for the media stations similar to any other SIP lines. If the user is not already using a SIP deskphone, administer the SIP line as an Avaya 9630 SIP deskphone. • Administer Multiple Device Access (MDA) for the media station. MDA has limitations with the media station, but Avaya recommends using MDA.

  • Page 21: Avaya Ip Office Administration

    • TCP is the recommended SIP signaling protocol. Optionally, you can use UDP. • IP Office supports Avaya Session Border Controller for Enterprise and Remote Worker. • Each media station consumes an Avaya IP Endpoints license seat the same as other Avaya SIP endpoints.

  • Page 22: Dialing Plan Administration

    For example, if a dialed number matches a specific pattern, the rules add some digits and delete some digits. As one of several dialing plan methods, Avaya telephony servers often use the E.164 ITU-T international public telecommunication numbering plan recommendation. E.164 telephone numbers...
  • Page 23 011 33 1 23 45 67 89 Landline 01133123456789 312 555 1212 E.164 +13125551212 1 312 555 1212 E.164 +13125551212 555-1212 Not converted 5551212 Table continues… February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...

  • Page 24: Upgrade Script File

    IF $MODEL SEQ E169 GOTO E169FW IF $MODEL SEQ E159 GOTO E159FW GOTO END # E169FW SET APPNAME E169_8_13_0.bin GET E169settings.txt GOTO END # E159FW Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...

  • Page 25: Settings File Options

    You use a settings file to define and upload administration parameters required by the media station. The settings file you use is similar to the one you use on Avaya 9600 series and 4600 series IP deskphones, but you must use a distinct settings file for the media stations. You cannot use the same settings file you use with other IP deskphones.
  • Page 26 For Avaya IP Office, the default voice mail system number is *17. OUTBOUND_SUBSCRIPTION_RE 86400 Number of seconds used in initial SUBSCRIBE messages. QUEST_DURATION This is the suggested duration value of the deskphone, Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 27 5060;transport=tcp. These settings assume that the SIP registrar on the IP Office has TCP enabled. This is the default and can be checked in the Manager System > February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 28 Specifies whether the media station sends TCP keep-alive messages. Values are: • 0 = TCP keep-alive messages not sent • 1 = TCP keep-alive messages sent Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 29 The user must remove the current version of the app and reinstall the correct version of the app. Valid values are: • avaya: the GA version of the app February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 30 The number of minutes that an SSH connection can remain inactive before the SSH connection ends. Valid values are 0 (no timeout) and 1 to unlimited number of minutes. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...

  • Page 31: Advanced Provisioning Options

    Provisioning URL Provisioning Group The Provisioning Group option allows you to create a special setting to control provisioning options for a group of one or more media stations. For example, media station users registered on Avaya ® Aura Session Border Controller or Avaya Session Border Controller for Enterprise might need different options than those connected on Session Manager.
  • Page 32 Enter your telephone number on the telephony server. Password Enter the password for your telephone number on the telephony server. For Avaya IP Office, use the Telephony Login Code, not the User Password option. Domain Set the Domain parameter using the SIPDOMAIN parameter in the settings file.
  • Page 33 Controls settings for Secure Real-time Transport Protocol (SRTP). SRTP Enables SRTP. Enable this option for Session Border Controller. — Encrypt Audio Defines whether the audio stream is encrypted. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 34 “Pairing mode: Connecting your device” followed by 2-pitch tone when connected. Disconnect Disconnects your Bluetooth pairing. The media station plays the message “Pairing mode stopped.” Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 35 Settings > Licenses Name Description Application Displays the license information for the Media Station app. Avaya Media Station Displays the license information for the Media Station. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...

  • Page 36: Chapter 4: Initial Setup And Connectivity

    • Type C — Europe, South America, and Asia • Type G — United Kingdom, Ireland, Malta, Malaysia, and Singapore • Type I — Australia, New Zealand, China, and Argentina Table continues… Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 37 Warning: Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station. Apple Lightning, Apple 30-pin, and generic micro USB cables...
  • Page 38 Warning: Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station. Apple Lightning, Apple 30-pin, and generic micro USB cables...

  • Page 39: Media Station Rear Panel Connectors And Controls

    20 centimeters of the media station. Comply with this requirement on all sides of the media station, especially the front of the media station. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 40 1. If using a smart device that you plan to dock on the media station, insert the cable for your smart device in the matching cable sleeve. 2. Adjust the depth of the cable in the cable sleeve to best fit your smart device. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 41 4. Plug the USB cable into the USB port on the rear of the media station. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 42 1. Plug one end of the handset cord into the handset. 2. Plug one other end of the handset cord into the RJ11 port under the base. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015...
  • Page 43 Plug the other end into the Ethernet connector on your PC. This connection provides a convenient way to connect your computer to your network. You can view network connectivity status using the app under Avaya Media Station > Network.
  • Page 44 2. Plug the AC power adapter into the AC input connector on the rear of the media station and into a wall mount socket. Connecting a smart device Procedure 1. Route the USB, network, and AC power cables under the media station. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...

  • Page 45: E169 Connectivity

    Connecting a smartphone Before you begin Determine the USB cable that your smartphone requires: • Apple Lightning • Apple 30-pin • Generic micro USB February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 46 • For devices that use a micro USB cable, insert the cable as shown in the figure with the shorter-width side of the connector facing up. Slide the cable into the sleeve. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015...
  • Page 47 Ensure that you insert the sleeve as shown in the following diagram. If you insert the sleeve the wrong way, the sleeve might get stuck in the media station. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 48 Initial setup and connectivity 3. Route the USB cable under the media station and through the cable channels as shown in the following diagram. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 49 5. Insert the docking cradle into the base that matches the USB cable that you are using. If your smartphone has a case that does not fit in the cradle, do not install the cradle or take the case off the smartphone. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 50 When the tablet is on the bracket, the tablet is secure enough for normal use. Tip: To remove the tablet bracket, ensure that the power button is in the on position . Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 51 USB cable of the device to the tablet and set the tablet in position on the bracket. This position is also useful if you plan to hold the tablet by hand on occasion. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 52 If more convenient for you, you can put the handset cradle and handset on any location on your desk. Regardless of placement, the handset must rest in the handset cradle. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015...
  • Page 53 For the media station to recognize whether the handset is either on-hook or off-hook, you must use the handset cradle. If you misplace the handset cradle, you cannot use the handset and you must disconnect the handset until you get a new cradle. Contact Avaya support personnel to order a replacement cradle.

  • Page 54: Setting Up The Media Station App

    You must download and install the media station app to fully support SIP line functionality on the media station. Other telephony applications can only use the media station as a Bluetooth speakerphone and cannot use the SIP capabilities of the Avaya telephony server. To learn more about the app, go to the following websites: •...

  • Page 55: Connecting Smart Devices With Bluetooth Pairing

    You hear a beep and the Bluetooth icon on the smart device shows an active connection. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...

  • Page 56: Connecting The Media Station To A Smart Device As A Usb Accessory

    Bluetooth. If you manually sign out from the app, you must manually sign in the next time you register the app with the media station. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015...

  • Page 57: Media Station Registration

    The media station is also the default Bluetooth audio device for the smart device if the Bluetooth connection is active. • Another Avaya app on the same smart device registers using the same extension. • You turn off the media station.
  • Page 58 When you sign out of the app, you cannot dial any calls using the media station. To make a call to an emergency number such as 911, you must press the green Call button on the E159 USB handset or the Call/Volume button on the E159 media station. Pressing the button automatically dials the number administered with the PHNEMERGNUM option in the settings file.

  • Page 59: Chapter 5: Maintenance

    Avaya releases regular updates to the media station firmware. The customer’s system administrator downloads the firmware from the Avaya support site. If the administrator decides to release the new firmware to users, the system administratior puts the firmware on the HTTP file server. The administrator can also control release of the new firmware by using the GROUP settings file parameter.

  • Page 60: Removing And Replacing A Cable Sleeve

    2. Bend the cable sleeve latch to release the cable sleeve from the media station base. 3. Push the cable sleeve out of the media station base. 4. Replace the cable sleeve and USB cable. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...

  • Page 61: Chapter 6: Troubleshooting

    When the cable sleeve is out of the media station, turn the sleeve around 180° and reinsert the cable sleeve the proper way. What smart devices are compatible with the media station? Product compatibility on page 13. February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 62 Contact your system administrator. Your system administrator can order a replacement accessory kit. Use order code 700508212 for the E159 and 700508211 for the E169. Can I receive a SIP call on my smartphone as if it came from the cellular network? No, this operation is not possible.

  • Page 63: Removing Bluetooth Connections And Subscriptions

    No, this operation is not possible. Will the media station app interfere with other Avaya telephone apps? Remember the following product interactions when using the media station app with Avaya apps ® such as Avaya one-X Mobile and Avaya Communicator: ®...

  • Page 64: Reverting The Media Station To The Previous Version Of Firmware

    Voice Mail icon flashes three times for every one time that the Mute icon flashes. 7. Push the Call/Volume button one time. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...

  • Page 65: Resetting The Media Station To Factory Defaults

    Turn the Call/Volume button about one click to the right. Do one of the following actions: • On the E159, confirm that the display shows Factory Reset. • On the E169, verify that the Mute and Voice Mail icons are flashing one time each. If the Voice Mail icon is flashing more than once, turn the Call/Volume button counter to the right or left until you see the Voice Mail icon flash one time.

  • Page 66: Media Station App Freezes When Docking And Undocking A Smart Device

    2. Turn the media station power off and on. 3. If the condition persists, open the media station app. 4. Open Settings > Avaya Media Station > Network. Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 67 Contact your system administrator for support. Related Links The media station app displays the Not Connected (Network) message on page 66 February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...
  • Page 68 ............rear panel controls ............... registering a device ..............56 registration ................handset, connecting ............42, remove cable sleeve ............60 hardware supply ..............removing Bluetooth connection ........... Installing and Maintaining the Avaya E159 and E169 IP Media Stations February 2015 Comments? infodev@avaya.com...
  • Page 69 ............media station firmware ..........upgrade script file ..............USB accessory ..............USB connections ..............videos ..................weight .................. wideband ................February 2015 Installing and Maintaining the Avaya E159 and E169 IP Media Stations Comments? infodev@avaya.com...

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E169

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