Avaya E169 User Manual
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Avaya E169 User Manual

Avaya E169 User Manual

Ip media station
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Using the Avaya E169 IP Media Station
Release 1.1
February 2015

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Summary of Contents for Avaya E169

  • Page 1 Using the Avaya E169 IP Media Station Release 1.1 February 2015...
  • Page 2 Avaya can be a criminal, as well as a civil offense available to Avaya customers and other parties through the Avaya under the applicable law.
  • Page 3 Hosted Service notices and articles, or to report a problem with FCC Rules. These limits are designated to provide reasonable your Avaya product or Hosted Service. For a list of support telephone protection against harmful interferences in a residential numbers and contact addresses, go to the Avaya Support website: installation.

  • Page 4: Table Of Contents

    Caller ID support ............................  36 Icons .............. 36 Media station app control button descriptions ................ 36 Media station control button descriptions Chapter 5: Operation...................... 38 ............................. 38 Calls ........................ 38 Making a call Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...
  • Page 5 Media station app freezes when docking and undocking a smart device ........ 60 The media station app displays the Not Connected (Network) message .............. 60 Resolving a Not Connected (Network) message February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 6: Chapter 1: Introduction

    This document describes how to use product features and capabilities. Intended audience This document is intended for people who want to learn how to use product features and capabilities. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 7: The Avaya E169 Ip Media Station

    The Avaya E169 IP Media Station The Avaya E169 IP Media Station The Avaya IP Media Stations are VoIP SIP deskphones with which you can use your smart device on your enterprise telephony system. The media stations provide: • A standalone SIP deskphone on your enterprise system •...
  • Page 8 You can pair many smart devices with a media station, but only one can be active at a time. High-quality sound The Avaya E169 IP Media Station speakerphone and microphones provide unmatched sound quality. The media station has six broadband speakers, four digital microphones, and one passive radiator.
  • Page 9 ® 1. You have an iPhone with the Avaya Media Station and Avaya one-X Mobile apps installed. 2. You connect the device to the media station with the Avaya Media Station app and you sign on with extension 1234. ®...

  • Page 10: Product Compatibility

    Introduction When you have Avaya EC500 administered on a smartphone that you register with the media station, Avaya recommends that you disable Avaya EC500. If you do not disable Avaya EC500, the following might occur: • You receive a SIP call on the media station at the same time you receive a cellular network call on your smartphone.
  • Page 11 • Samsung S4 • Samsung Note 3 • Samsung Tab 3 Headsets The Avaya E169 IP Media Station is compatible with the following headsets: • Jabra 9460 USB Headset • Jabra 9470 USB Headset Languages Using the International (iOS) and Language (Android) options on your smart device, the media station user interface supports the following languages: •...

  • Page 12: Related Resources

    Use this procedure to find product documentation on the Avaya Support website. Procedure 1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/. 2. At the top of the screen, enter your username and password and click Login.

  • Page 13: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...

  • Page 14: Using The Avaya Insite Knowledge Base

    Safety guidelines Warning: Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station.

  • Page 15: Chapter 2: Hardware Setup

    • Type I — Australia, New Zealand, China, and Argentina Warning: Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station.

  • Page 16: Media Station Rear Panel Connectors And Controls

    The Apple 30-pin cable is incompatible with Android devices. You must provide your own Android 30-pin cable. E169 cable sleeves for the Apple Lightning, Apple 30-pin, and generic micro USB cables (packaged with the USB cables and handset cradle) Note: Some Android 30-pin cables might not fit in the cable sleeve.

  • Page 17: Positioning The Media Station

    Name Description Ethernet Port The connector where you connect the media station to the network. Headset The E169 connector where you connect a headset. Not supported in Release 1.1. Power The E169 power button. Positioning the media station Procedure Put the media station near the network socket and AC power socket, if you require the AC power adapter.
  • Page 18 Ensure that you insert the sleeve as shown in the following diagram. If you insert the sleeve the wrong way, the sleeve might get stuck in the media station. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...
  • Page 19 Connecting a smartphone February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...
  • Page 20 Hardware setup 3. Route the USB cable under the media station and through the cable channels as shown in the following diagram. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...
  • Page 21 5. Insert the docking cradle into the base that matches the USB cable that you are using. If your smartphone has a case that does not fit in the cradle, do not install the cradle or take the case off the smartphone. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 22: Connecting A Tablet

    When the tablet is on the bracket, the tablet is secure enough for normal use. Tip: To remove the tablet bracket, ensure that the power button is in the on position . Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...
  • Page 23 USB cable of the device to the tablet and set the tablet in position on the bracket. This position is also useful if you plan to hold the tablet by hand on occasion. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 24: Connecting The Handset

    If more convenient for you, you can put the handset cradle and handset on any location on your desk. Regardless of placement, the handset must rest in the handset cradle. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 25: Connecting To Your Network

    For the media station to recognize whether the handset is either on-hook or off-hook, you must use the handset cradle. If you misplace the handset cradle, you cannot use the handset and you must disconnect the handset until you get a new cradle. Contact Avaya support personnel to order a replacement cradle.

  • Page 26: Connecting To Ac Power

    2. Verify that the power button on the media station is in the off position before you plug in power. 3. Plug the AC power adapter into the AC input connector on the rear of the media station and into a wall mount socket. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 27: Chapter 3: Smart Device And Media Station Activation

    You must download and install the media station app to fully support SIP line functionality on the media station. Other telephony applications can only use the media station as a Bluetooth speakerphone and cannot use the SIP capabilities of the Avaya telephony server. To learn more about the app, go to the following websites: •...

  • Page 28: Connecting Smart Devices With Bluetooth Pairing

    Connecting a smart device to the media station with Bluetooth is a one-time procedure. After pairing the first time, future connections happen automatically until you permanently remove the connection. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 29: Connecting The Media Station To A Smart Device As A Usb Accessory

    Android devices, you must administer options on the smart device to remember the media station. After connecting the first time, future connections happen automatically until you permanently remove the connection. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 30: Registering The Media Station App And Signing In The First Time

    1. Open the media station app. 2. Tap Settings > Account Setup > Add SIP Account. 3. Enter the following user credentials as provided to you by your system administrator: • Username • Password Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 31: Media Station Registration

    The media station is also the default Bluetooth audio device for the smart device if the Bluetooth connection is active. • Another Avaya app on the same smart device registers using the same extension. • You turn off the media station.

  • Page 32: Adding Or Changing The Voice Mail Telephone Number

    PHNEMERGNUM option in the settings file. You can also make emergency calls using the cellular service on your smartphone. Important: Avaya IP Office does not support the PHNEMERGNUM option and the emergency calling feature. Adding or changing the voice mail telephone number About this task The Voice Mail button on the media station only works when the media station is registered.

  • Page 33: Chapter 4: Navigation

    • Press the right softkey to open the menu to display the list of recent calls. • Press the Down arrow to step through the list of recent calls. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...
  • Page 34 Anonymous. If the dialed or originating number is internal to the telephony server, the display alternates between the person's name and number. If the name is too long, the display might truncate the name. • A call timer. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 35: Caller Id Support

    • Calls outside the telephony server network display the name and the telephone number only if the telephone number is a contact in the smart device. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 36: Icons

    Call/Volume Answer calls End calls Adjust volume Move the call audio to the media station speakerphone from the handset or headset Pair Bluetooth devices Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...
  • Page 37 Icons Icon Name Description Voice Mail Dial the administered Avaya telephony system voice mail telephone number. The icon lights to indicate that you have new messages. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 38: Chapter 5: Operation

    When using a smart device that does not have cellular service, the media station makes the call over your SIP line. c. Tap the call option that you want to use. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...
  • Page 39 The media station makes the call in speakerphone mode. You can move the call to the handset by picking up the handset. You can move the call to the headset by pressing Talk on the headset. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 40: Answering A Call

    • Press the headset Talk button. Important: The media station does not identify whether the call came from the Avaya telephony system or the smart device cellular network. Normal carrier charges apply when receiving a call from your cellular network.

  • Page 41: Making A Second Call

    • From the media station app, tap merge to create a conference call. • From the handset, press one of the function keys to either swap between calls or create a conference call. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 42: Answering A Second Call

    • From the handset, perform the following steps: a. Press either of the function buttons on the handset. The handset displays an Answer icon above the left function button. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 43: Transferring A Call

    You can create a conference call between two SIP calls, but you cannot merge a SIP call with a mobile call. When the user who initiated the conference call ends the call, the other two parties are dropped from the call. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 44: Splitting A Conference Call

    3. While on a conference call from the handset, perform the following steps: a. Press the left function key. The handset displays the Split function. b. Press the function key again. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 45: Switching Between Two Calls

    Disabling the button is done to prevent accidental dialing of your voice mail system while on a call. Procedure Perform one of the following actions: • Tap the Voice Mail control button on top of the media station. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 46: Contacts

    3. To return to the Call Control screen, perform one of the following actions: • On an iOS device, tap Touch to return to call. • On an Android device, tap the Avaya media station logo. The app displays the Call Control screen.

  • Page 47: Adding A Contact To Favorites

    2. Perform one of the following actions: • Tap Home to display the three most recent calls. • Tap Recent calls to display the full list of recent calls. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 48: Making A Call From The Recent Calls List

    . • On the handset, when the display shows the number you want to call, press the green Call button. The call is made to the displayed number. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 49: Deleting Call History

    The volume control icon shows the relative volume of the call. On an iOS device, the volume control also has a VU Meter function that represents speech activity levels on the call. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 50: Muting And Unmuting The Microphone

    Listening to music from the smart device Procedure 1. Tap the Home button on the smart device. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 51: Control Of The Audio Stream

    However, if you are on a cellular call and you become within Bluetooth range of the media station, the audio automatically transfers from your smartphone to the media station. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 52: Transferring The Audio Output Between The Media Station And A Smart Device

    Control Center. Tap the media station link for AirPlay and select the media station. The AirPlay control sometimes displays on streaming audio or video apps, so you might need to control the transfer from the app. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

  • Page 53: Signing In To The App

    3. Tap the account telephone number. The app displays the basic parameters of the account. 4. Tap Sign Out. The app displays Offline (Disconnected) and the green check mark changes to a gray dot. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 54: Chapter 6: Maintenance

    Chapter 6: Maintenance Updating the media station app Avaya releases regular updates to the media station app. Update the media station app when prompted by your smart device. About this task Depending on your smart device, some apps update automatically. Some smart devices require you to manually install the update.
  • Page 55 Removing and replacing a cable sleeve 3. Push the cable sleeve out of the media station base. 4. Replace the cable sleeve and USB cable. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 56: Chapter 7: Troubleshooting

    When the cable sleeve is out of the media station, turn the sleeve around 180° and reinsert the cable sleeve the proper way. What smart devices are compatible with the media station? Product compatibility on page 10. Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...
  • Page 57 This is normal operation with the media station. What can I do with the computer Ethernet port? The computer Ethernet port provides a switched Ethernet connection for your computer. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 58: Removing Bluetooth Connections And Subscriptions

    What options must I set on my USB headset? Administer the USB softphone options to Other, not Avaya. You can also change other default options such as the mute tone and the incoming call ringing tone. Connect the USB headset to your personal computer and set these options before you connect the headset to the media station.

  • Page 59: Media Station App Freezes When Docking And Undocking A Smart Device

    After finishing your active call, perform one of the following solutions: • Stop and restart the media station app. • Reboot the smart device and restart the media station app. February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...

  • Page 60: The Media Station App Displays The Not Connected (Network) Message

    2. Turn the media station power off and on. 3. If the condition persists, open the media station app. 4. Open Settings > Avaya Media Station > Network. 5. Confirm that the media station has an IP address. If the app does not display an IP address, you might have to reset the media station to factory defaults.
  • Page 61 ......... displaying and calling a contact ........46 media station, connecting to your network ......control button descriptions ...........36 media station, preparing ............creating a conference call ............43 February 2015 Using the Avaya E169 IP Media Station Comments? infodev@avaya.com...
  • Page 62 ..............31, SIP voice mail, setting up ............ sounds ................. splitting a conference call ............ storage guidelines ..............14 support .................13 swapping between calls ............45 switching between calls ............Using the Avaya E169 IP Media Station February 2015 Comments? infodev@avaya.com...

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