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■ Performing a test print from client PC
This operation is performed to check if the settings for the connection with the computer
are correct.
1. In the windows displayed by clicking the Start button, pointing to [Settings], then click-
ing [Printers], right-click the printer, and then click [Properties].
2. Click the General tab, and then click [Print Test Page].
If the test page cannot be printed, refer to [Installation Troubleshooting].
■ Installation Troubleshooting
When printing cannot be carried out over a network:
Check
1
Did the printer con-
Yes
troller receive the
print job?
No
Image Controller IC-401 (Interface Kit VI-501)
Possible Cause
A copier error (out of
Correct the cause of the
paper, out of toner, etc.)
error.
occurred.
The job is waiting for its
Check the touch panel of
turn to be printed.
the copier for jobs in the
print queue. If necessary,
the priority of jobs may be
changed to print a job ear-
lier.
The job is locked.
Type in the password to
unlock the job.
The correct account num-
Enter the correct account
ber has not been entered.
number that has been
registered with the copier.
The data has not yet been
Go to 2.
received.
Check
2
Is there a response
from pinging sent
from the computer
to the controller?
Action
– 21 –
Possible Cause
Yes
The print destination port
setting is incorrect.
The computer is tempo-
rarily malfunctioning.
The printer driver is not
installed correctly.
No
The controller circuit
board is temporarily mal-
functioning.
The network cable is dis-
connected or the relay
device is faulty.
The IP address and/or
subnet mask is incor-
rectly specified.
Action
Specify the correct port.
Restart the computer.
Follow the procedure to
correctly uninstall, then
re-install the printer driver.
Restart the controller.
Correctly connect the
cable, or restart or replace
the relay device.
Specify the correct IP
address and subnet
mask.
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