Tecway Kidde Dozer Manual page 34

14.After-sales service description
We take "warm, thoughtful, sincere, timely" for the purpose of
the after-sales service, with strong technical support, timely
solve the problem for you need.
14.1 After sales service
Customer service through many years of service experience,
according to three main service industry actual situation,
formulated the following way:
Online services
FAQ: Set email problem solving, technical personnel
real-time answers to users of common questions.
Telephone services
Guide the way to solve customer's problems by telephone.
On-site service
Users in the process of using our company's products,if met
the problem can't be solved through the way above, the users
should consultation with customer service department, customer
service department will arrange technical personnel to the
customer's place to repair on-site and give services.