Avaya 96X1 Series Using Instructions page 37

SIP
trunk
trunk allocation
work mode
June 2019
Session Initiation Protocol (SIP) is an application-layer control signaling
protocol for creating, modifying, and terminating sessions with more than
one participant using http like text messages.
A dedicated telecommunications channel between two communications
systems or Central Offices (COs).
The manner in which trunks are selected to form wideband channels.
A function that an agent performs during the work shift. ACD work modes
include AUX work, auto-in, manual-in, and ACW.
Using 96X1 SIP agent deskphones with Call Center Elite
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SIP
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