Avaya 96X1 Series Using Instructions page 28

Troubleshooting
Event type Event description
1363 SIP Agent logins
maximum
1375 Double agent login to
station
1380 Agent login failure
1381 Agent login failure
1382 Agent login invalid/
error
1383 Agent login failure/
error
1384 Agent logins
maximum
1385 Agent password digits
failed
1386 Agent password
mismatch
1387 Agent login invalid/
error
1388 Login acceptance fails Logical Agent login processing of agent login messages failed.
2120 Advocate agents
exceed maximum
2127 Over BCMS agent
login cap
5073 SIP OPTIM TG Meas
Error
5077 SO-Coach-In so-
coach mode
5078 SO-Coach-not
reached agnt
June 2019
Explanation
Maximum number of simultaneous SIP EAS Agents logins
exceeded.
Agent is logging in to a physical station that has another agent
already logged in.
Agent login failure in getting the number of digits in the Logical
Agent password. The system cannot find the login ID or user ID or
the ID is invalid.
Possible causes:
• An agent who logs in to a Multiple Call Handling (MCH) split or
adjunct-controlled split is already logged in to the system.
• The Expert Agent Selection (EAS) field on the Feature-Related
System-Parameters screen is n.
Login is invalid.
Logical Agent failure in getting the agent login ID. Possible causes
are as follows:
• Error in initializing agent-stat table.
• Login for the skill failed.
• Logging in to skill that the agent has already logged in to before.
• Maximum number of logged in skill reached.
Maximum number of simultaneous logins exceeded or agent login
failed.
Failure in getting the Logical Agent password digits from the Dial
Plan Manager.
Agent entered a password that does not match the administered
password.
Login is invalid.
Maximum number of Business Advocate agents already logged in.
Reached maximum BCMS capacity.
Trunk groups for SIP OPTIM OPS signaling are defined as
measured and SPI events have been blocked.
Cannot toggle between Service Observing Listen Only and Listen
Talk modes while Coaching is activated.
Cannot activate Coaching until call connects to an agent.
Using 96X1 SIP agent deskphones with Call Center Elite
Comments on this document? infodev@avaya.com
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