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Aura 96X1
Avaya Aura 96X1 Manuals
Manuals and User Guides for Avaya Aura 96X1. We have
1
Avaya Aura 96X1 manual available for free PDF download: Using Instructions
Avaya Aura 96X1 Using Instructions (39 pages)
SIP Agent Deskphones with Avaya Aura Call Center Elite
Brand:
Avaya
| Category:
IP Phone
| Size: 0.48 MB
Table of Contents
Call Center Elite
1
Table of Contents
5
Chapter 1: Introduction
6
Purpose
6
Chapter 2: Implementation Checklist
7
Chapter 3: Administering Communication Manager
10
Communication Manager Templates
11
Administration Tips
11
Configuring IP Node Names and Addresses
14
Administering the IP Network Region Screen
14
Administering the Feature-Related System-Parameters Screen
15
Administering Call Center Elite Features
15
Administering the Signaling Group Screen
15
Administering the Trunk Group Screen
16
Administering Call Routing
17
Administering the Numbering-Private Format Screen
18
Administering the Station Screen
18
Administering the Off-PBX-Telephone Station-Mapping Screen
19
Synchronizing Communication Manager and System Manager Data
19
Adding Users and Stations
19
Chapter 4: Avaya 96X1 SIP Agent Deskphones
21
Differences between 96X1 SIP and 96X1 H.323 Deskphones
21
96X1 SIP Agent Deskphone Feature Support
22
Agent Login, Logout, and Work Mode Changes
23
Communication Manager Invoked Changes
24
Personal Profile Manager
25
Scalability of 96X1 SIP Agent Deskphones
25
Chapter 5: Troubleshooting
27
96X1 SIP Agent Deskphone Troubleshooting
27
Communication Manager Troubleshooting
27
Communication Manager Denial Events
27
Session Manager Troubleshooting
29
Troubleshooting Scenarios
29
Chapter 6: Resources
31
Documentation
31
Finding Documents on the Avaya Support Website
32
Training
33
Viewing Avaya Mentor Videos
33
Support
34
Glossary
35
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