Chapter 6: Resources; Documentation - Avaya 96X1 Series Using Instructions

Chapter 6: Resources

Documentation

See the following related documents.
Table 1: Avaya Aura
Title
Deploying Avaya Aura
Maintaining Avaya Aura
Troubleshooting Avaya Aura
Manager
Table 2: Call Center Elite documents
Title
Administering Avaya Aura
®
Avaya Aura Call Center Elite Overview and
Specification
®
Avaya Aura Call Center Elite Feature
Reference
Table 3: Communication Manager documents
Title
Administering Avaya Aura
Manager
®
Avaya Aura Communication Manager Denial
Events
June 2019
®
Session Manager documents
®
Session Manager
®
Session Manager
®
Session
®
Call Center Elite
®
Communication
Using 96X1 SIP agent deskphones with Call Center Elite
Comments on this document? infodev@avaya.com
Use this document to:
Deploy Session Manager.
Maintenance tasks for the
system.
Resolve basic problems of
the system.
Use this document to:
Administer Call Center Elite
features.
Know about Call Center Elite
features, performance
specifications, security, and
licensing information.
Know about Automatic Call
Distribution (ACD) and Call
Vectoring features.
Use this document to:
Administer Communication
Manager.
Resolve basic problems and
maintain the system.
Audience
Implementation engineers
and system administrators
All users
All users
Audience
Implementation engineers
and system administrators
Implementation engineers,
sales engineers, and
solution engineers
All users
Audience
Implementation engineers
and system administrators
All users
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