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Chapter 6 How to Stage DHCTs
Staging DHCTs with Services
Follow these steps to stage new or RMA DHCTs.
1
Scan the DHCTs into the billing system using the appropriate procedures
authorized by your billing system vendor.
Important: Ensure that the billing system operator does not send transactions to
the DNCS at this time.
2
Unpack the DHCTs you want to stage.
3
Place the DHCTs on the staging rack.
4
Connect the CABLE IN port to an RF signal.
5
Connect the DHCTs to AC power. The DHCT downloads the OS and ResApp
software from the DNCS.
6
Wait for the DHCTs to indicate that the download is complete (DHCT ready or
Brick mode).
7
From the billing system, send a "hit" to the DNCS to place the DHCTs in service
with at least one package, and, if applicable, authorize DVR capability. Wait for
the DHCTs to show the correct indication (DHCT ready or Brick mode).
8
Connect the CABLE OUT port on each DHCT to a TV monitor and verify
authorized channels.
9
Verify DVR functionality (if applicable) using the LIST key.
10 Does your business process require inventory DHCTs to be authorized for
service?
If yes, go to step 11.
If no, downgrade (disable) the DHCTs in accordance with your site process,
wait for the Brick mode indicator or loss of secure services, and then go to
step 11.
11 Disconnect the DHCTs and either return them as staged inventory to your
warehouse or give them to technicians to install at the subscribers' locations.
Note: Some sites reverse steps 10 and 11 to let the installers see services during the
installation before having the DHCT receive a hit with the subscriber's contracted
services. If your site does this, the DHCT will only display services if it is installed
within the EMM timeout period (by default, 30 days). After the timeout period, the
DHCT will need to receive a hit before it can display any secure services.
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