Dhct Errors - Cisco Explorer Series Staging Manual

DHCT Errors

This section provides a list of suggested solutions for problems with the DHCT.
DHCT EMM Count Errors
If you stage a DHCT and the EMM count is zero, you should take the DHCT out of
service then try to stage it again. The DHCT might have an IP address on a different
hub and, as a result, the EMMs are being sent to the wrong hub.
If you stage a DHCT and the EMM count does not meet the required number (at
least 33), you should send an instant hit to the DHCT. See Send Instant Hits (on
page 99) for more information.
If the instant hit does not increase the EMM count to the required number, go to the
Secure Services tab of the Set Up DHCT screen and confirm the following:
The Secure Element Serial number on the DNCS matches the ISE number on the

DHCT (Page 3 of the diagnostic screens). If the numbers do not match, return the
DHCT to us for repair.
The MAC address on the DNCS matches the RF-MAC number on the DHCT

(Page 3 of the diagnostic screens). If the numbers do not match, return the DHCT
to us for repair.
The DHCT is on the FRL in the DNCS. If the DHCT is no longer on the list, add it

to the list and recheck the DHCT after 5 minutes.
Ask the DNCS operator to perform the following command:

modDhctCfg -s [MAC address of the DHCT]
This command resets the DHCT and forces it to download the OS and EMMs
again.
Note: If none of these situations apply, you may need to run the deleteDHCT script
to delete the DHCT from the DNCS, and then scan it again. Contact Cisco Services
for more information.
If you stage a DHCT and the EMM count is correct, but there are ISE errors, ask the
DNCS operator to run the modDhctCfg -s [MAC address of the DHCT] command.
If this does not work, contact Cisco Services to obtain new EMMs for the DHCT and
try to stage the DHCT again.
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DHCT Errors

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