Cisco Explorer Series Staging Manual page 116

Chapter 9 Troubleshooting
Symptom Diagnostic
Screen
No Incoming Page 6
EMMs
No Incoming Page 6
EMMs
106
Type of Possible Solution
DHCT
Does the DNCS have the EMMs loaded for the DHCT?
Unstaged 1
a
If yes, follow these steps:
i
ii
b
If no, contact us to get the correct EMMs.
Does the DHCT's MAC address match the MAC address
2
recorded in the billing system?
– If yes, follow these steps:
i
ii
iii Ask the DNCS operator to perform a
iv Stage the DHCT again.
– If no, follow these steps:
i
ii
iii Go to step 3.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with S1. No EMMs/ISE/EA.
Follow these steps:
Deployed 1
a
Confirm that the DHCT boots into two-way mode (that
it has an IP address listed on Page 4 of the diagnostic
screens).
b
Ask the DNCS operator to send an instant hit to the
DHCT.
c
Stage the DHCT again.
If these steps do not work, return the DHCT to us for repair.
2
Mark the repair tag with S1. No EMMs/ISE/EA.
Ask the DNCS operator to perform a
modDhctCfg -s on the DHCT.
Stage the DHCT again.
Confirm that the actual MAC address for the DHCT
matches the MAC address recorded in the DNCS.
Confirm that the Secure Micro Address for the
DHCT matches the Secure Micro Address recorded
in the DNCS.
modDhctCfg -s [MAC address of the DHCT] on
the DHCT.
Ask the DNCS operator to correct any existing mis-
matches.
Stage the DHCT again.
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