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Chapter 8 Returning DHCTs and CableCARD Modules to Service
3
Are there IPPV events on the DHCT (the POWER light indicator blinks five times
slowly, pauses, then repeats)?
If yes, go to Clearing Stranded IPPV Events (on page 90).
If no, press the Exit key on the remote. The POWER light indicator displays
the Service Disconnect Mode indicator blink pattern (blinks eight times,
pauses, then repeats).
Clearing Stranded IPPV Events
If the DHCT contains stranded IPPV events, follow these steps to remove them.
Note: The DHCT should be authorized to receive premium services with the time
displayed on the LED.
1
If your billing system requires the DHCT to be in the subscriber's account before
polling occurs, move the DHCT ID into the subscriber's account.
2
Activate the diagnostic screens on the DHCT.
Notes:
See The Staging Toolkit (on page 165) for instructions on accessing the
diagnostic screens.
Refer to Understanding Diagnostic Screens for the Explorer DHCTs Application
Guide (part number 749244) for additional information.
3
Go to Page 7 of the diagnostic screens. The IPPV Collect field displays the time
and date that the DHCT was last polled to collect IPPV purchases and the
number of Entitlement IDs that have not yet been collected.
4
Collect the IPPV information using one of the following methods:
Send an IPPV Collection hit from your billing system to the DHCT. Refer to
your billing system documentation for instructions and specific information.
Wait one hour to see if the automatic polling process clears the IPPV events.
Send an IPPV Poll from the DNCS. You must provide a list of MAC
addresses for each of the DHCTs to the DNCS operator when you request an
IPPV Poll.
Results: When the DHCT receives the IPPV poll, the following fields change:
The PPV Collect field displays the current date and time and displays
EIDs=0.
The FPM Poll field displays the current date and time.
5
Verify that the PPV Collect field on each DHCT displays EIDs=0 after the poll. If
not, request another poll.
Important: If the IPPV events will not clear, send the unit to Cisco for repair.
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734375 Rev H
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