Where To Get Additional Help - Avaya CMC1 Installation, Upgrades And Additions

About This Book
Non-800 numbers:
+1 410-568-3680 (phone)
+1 410-891-0207 (phone)

Where to get additional help

For additional support and trouble escalation:
1. At your browser, go to the Avaya web site:
2. Click on Support.
3. If you are:
If you do not have Web access, use the phone numbers below
NOTE:
You may need to purchase an extended service agreement to use some of
these resources. See your Avaya representative for more information.
Table 1. Avaya support
Support
DEFINITY Helpline (for help with feature
administration and system applications)
Avaya National Customer Care Center Support
Line (for help with maintenance and repair)
Avaya Toll Fraud Intervention
Avaya Corporate Security
International Technical Assistance Center (ITAC)
For all international resources, contact your local Avaya authorized dealer
for any additional help and questions.
xii
Issue 5 October 2002
http://www.avaya.com
Within the United States, click Escalation Lists, which includes
escalation phone numbers within the USA.
Outside the United States, click Escalation Lists then click
Global Escalation List, which includes phone numbers for the
regional Centers of Excellence.
(Table 1).
Number
+1-800-225-7585
+1-800-242-2121
+1-800-643-2353
+1-800-822-9009
+1-925-224-3401
+905-943-8801
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555-233-118