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Available support services:
•
Onsite service technician scheduling
•
Technical product information or troubleshooting
•
RMA or parts request processing
•
Purchase of replacement batteries or service contracts
United States:
1-800-843-9433 or 1-919-871-1800
1-800-461-9166 ext 260
Canada:
All other countries:
Call your local service representative
Please have the following information ready when you call for service:
•
Model number
•
Serial number
•
Firmware version number
•
Date of failure or problem
•
Symptoms of failure or problem
•
Customer return address and contact information
Eaton 9155 Parallel UPS (8–15 kVA) User's Guide 164201592—Rev E0
Troubleshooting
55
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