Table of Contents
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414 Appendix A Troubleshooting
Problems accessing an Internet Web site
Table 119 Troubleshooting Web Site Internet Access
Problem
Cannot connect to a
Web site on the
Internet.
Problems with the password
Table 120 Troubleshooting the password
Problem
Corrective Action
I cannot access the
The administrator username is "nnadmin". The default password is "PlsChgMe!". The
Business Secure
Password and Username fields are case-sensitive. Make sure that you enter the
Router.
correct password and username using the proper casing.
If you have changed the password and have now forgotten it, you must reset the
Business Secure Router to the default configuration file. This restores all of the factory
defaults, including the password. Press the rear panel RESET button for longer than
three seconds to return the Business Secure Router to the factory defaults.
NN47923-500
Corrective Action
Disable content filtering and clear your browser cache. Try connecting to the Web
site again. If you can now connect to this site, the content filter blocked original
access. Check your content filter settings if this was not your intention.
If you cannot connect to the site even after you disable content filtering, check your
device connections and Internet access settings. Your username and password
can be case-sensitive. If device connections and Internet access settings are
correct, contact your ISP.
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Table of Contents
Troubleshooting
