How To Get Help; Getting Help From The Nortel Web Site; Getting Help Over The Phone From A Nortel Solutions Center; Getting Help From A Specialist Using An Express Routing Code - Nortel 8300 Series Maintenance Manual

UDP
UNIX
VLAN
VRRP
WAN

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel
Technical Support web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
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Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support
web site, and you have a Nortel support contract, you can also get help over
the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the phone
number for your region:
www.nortel.com/callus

Getting help from a specialist using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Copyright © 2004-2007, Nortel Networks
.
Download software, documentation, and product bulletins.
Search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues.
Sign up for automatic notification of new software and documentation
for Nortel equipment.
Open and manage technical support cases.
Nortel Ethernet Routing Switch 8300 Series
Routine Maintenance
NN46200-514 03.01 Standard
4.0 27 August 2007
User Datagram Protocol
Uniplexed Information and Computing Service
virtual local area network
Virtual Redundancy Router Protocol
wide area network
How to get help 15