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8
Fault Correction
Error message
No label size
No tube detected
Out of paper
Out of ribbon
Pinch roller open
Printhead open
Printhead too hot
Read error
Remove ribbon
Ribbon ink side
Syntax error
Tube not ejected
Unknown card
Voltage error
Write error
Wrong tube
diameter
Table 6
Error Messages and Fault Correction
Cause
The size of the label is not defined in the
programming.
No tube in the labelling area
Out of label roll
Error in the paper feed
Out of transfer ribbon
Transfer ribbon melted during printing
Pinch roller at the rewind guide roller is not
locked in peel-off mode
Printhead not locked
Printhead is overheated
Read error when reading from the memory
card
Transfer ribbon is loaded although the
printer is set to direct thermal printing
Identified ribbon unwinding direction does
not match to the setup setting
Labelling system has received an unknown
or invalid command from the computer.
Tube was not ejected by the ejection
movement.
Card not formatted,
Type of card not supported
Hardware error
Hardware error
The tube applicator has detected a tube
with wrong diameter.
Remedy
Check programming.
Insert tube.
Load labels.
Check paper feed.
Insert new transfer ribbon.
Cancel current print job.
Change the heat level via software.
Clean the printhead 7.3 on page 21
Load transfer ribbon.
Restart print job.
Swing the pinch roller against the rewind assist
roller.
Lock printhead.
After pausing the print job will be continued
automatically. If the fault recurs repeatedly, reduce
the heat level or the print speed via software.
Check data of the card.
Backup data, reformat card.
For direct thermal printing remove ribbon.
For thermal transfer printing set the printer in the
configuration or in the software to transfer printing.
Ribbon loaded incorrectly.
Clean the printhead 7.3 on page 21
Load the ribbon correctly.
Setting does not match to the used ribbon.
Correct the setting.
Press Ignore to skip the command or
press Cancel to cancel the print job.
Remove the tube by hand.
Format card, use different type of card.
Switch the labelling system off and then on.
If error recurs call service.
It is shown which voltage has failed. Please note.
Repeat the write process, reformat card.
Insert a suitable tube.
23
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