Avaya CallPilot 201i Maintenance And Diagnostics page 4

Interpreting the HEX display...........................................................................................................................26
Introduction.....................................................................................................................................................26
HEX display codes..........................................................................................................................................26
Section B: Startup diagnostics........................................................................................................................28
In this section..................................................................................................................................................28
Startup diagnostic codes.................................................................................................................................28
Introduction.....................................................................................................................................................28
Critical startup diagnostic codes.....................................................................................................................29
Non-critical operating system and switch diagnostic codes............................................................................29
P:XX failure codes...........................................................................................................................................31
Startup sequence description..........................................................................................................................31
Introduction.....................................................................................................................................................31
Troubleshooting startup problems...................................................................................................................33
Introduction.....................................................................................................................................................33
Chapter 4: Using the operating system online diagnostic tools........................................35
In this chapter..................................................................................................................................................35
Overview.........................................................................................................................................................35
Introduction.....................................................................................................................................................35
Operating system Event Viewer......................................................................................................................35
Operating system Diagnostics........................................................................................................................36
TCP/IP diagnostics..........................................................................................................................................36
Viewing event logs..........................................................................................................................................36
Introduction.....................................................................................................................................................36
Types of event logs.........................................................................................................................................37
Where to get more information........................................................................................................................37
Using TCP/IP diagnostic tools.........................................................................................................................40
Introduction.....................................................................................................................................................40
The ipconfig command....................................................................................................................................40
Ipconfig default................................................................................................................................................40
Ipconfig command syntax...............................................................................................................................40
The ping command.........................................................................................................................................41
Ping command syntax.....................................................................................................................................41
The tracert command......................................................................................................................................42
How tracert works...........................................................................................................................................42
Tracert syntax..................................................................................................................................................43
Tracert parameters..........................................................................................................................................43
The arp command...........................................................................................................................................44
Arp command syntax......................................................................................................................................44
The nbtstat command.....................................................................................................................................45
Nbtstat command syntax.................................................................................................................................45
The netstat command.....................................................................................................................................46
Netstat command syntax.................................................................................................................................46
Chapter 5: Using CallPilot Manager to monitor hardware...................................................49
In this chapter..................................................................................................................................................49
Understanding fault management...................................................................................................................50
Introduction.....................................................................................................................................................50
Event processing.............................................................................................................................................50
Alarm notification.............................................................................................................................................50
Section A: Tools for isolating and fixing hardware problems...........................................................................51
In this section..................................................................................................................................................51
4 Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010