H Ow To S Ave A S Ervice R Eport - Promise Technology Vess A7000 Series Product Manual

Vess A7000 Series Storage Appliance for Video Surveillance
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A Service Report is a detailed report covering the configuration and status of all components in your RAID
system. A support technician or field engineer might request a service report for the purpose of diagnosis and
troubleshooting.
Subsystem Information - Save Service Report
To save a system configuration file:
1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem
Information display.
2. Click the Save button in the Save System Service Report row of the information display.
Information for the report is gathered and compiled. This action takes up to a few minutes, depending on
the size of your RAID system.
3. Determine where you want to store the file on the Host PC, then click the Save button in the pop-up
menu.
The report saves to your Host PC as a compressed HTML file.
4. Double-click the downloaded file to decompress it.
5. Double-click the report to open it in your default browser.
Once you have the service report file, you can email it to a Technical Support representative.
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Troubleshooting