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Promise Technology Vess A6600 Product Manual

Storage appliance for video surveillance
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Vess A6600
Vess A6800
Storage Appliance for Video Surveillance
Product Manual
Version 1.0
© 2018 Promise Technology. All Rights Reserved.
(VES0603)
(VES0604)

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  • Page 1 Vess A6600 (VES0603) Vess A6800 (VES0604) Storage Appliance for Video Surveillance Product Manual Version 1.0 © 2018 Promise Technology. All Rights Reserved.
  • Page 2 Vess A6000 Series Storage Appliance for Video Surveillance Also included are four levels of notices: Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them.
  • Page 3 Promise Technology Product Manual Warning Turn off the power and disconnect the power cord before servicing this device. Warning The electronic components within the Vess A6000 Series enclosure is sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all...
  • Page 4 • Verify that the external power source connected to your product matches the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your PROMISE Technology, Inc. authorized service provider or local power company.
  • Page 5 Promise Technology Product Manual 為減少電擊或設備損壞的危險： · 使用認可的電源線。如果您對使用的電源線類型有疑問，請聯繫喬鼎資訊授權的服務提供商。 · 如果沒有為您的產品或任何預期的交流電供電選項提供電源線對於您的產品，請購買經批准在您所在 國家使用的電源線。 · 您必須使用適用於您的產品的電源線以及電氣上標註的電壓和電流產品的評級標籤。 電源線的電壓 和電流額定值必須大於電壓和產品上標明的電流額定值。 · 請勿拉扯電線或電纜。 從電源插座上拔下插頭時，請抓住電源線。 · 確保所有插入延長線或配電盤的產品的總額定電流值不超過延長線或電源插座的安培額定值的80％。 · 請勿禁用電源線接地插頭。 接地插頭是一個重要的安全功能。 · 將電源線插入隨時可輕鬆接地的接地（接地）電源插座。 · 只有熟悉維修程序的合格技術人員才能安裝和維修設備。 如果您不確定所需的電源類型，請諮詢喬鼎資訊授權的服務提供商或當地的電力公司。...
  • Page 6 Vess A6000 Series Storage Appliance for Video Surveillance Federal Communications Commission notice Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 7 This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The point of contact for regulatory matters is PROMISE TECHNOLOGY EMEA, Science Park Eindhoven 5228, 5692 EG Son, The Netherlands.
  • Page 8 Vess A6000 Series Storage Appliance for Video Surveillance 警告使用者 : 這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種情況下，使用者 會被要求採取某些適當的對策。 viii viii...
  • Page 9 Promise Technology Product Manual 設備名稱：磁碟陣列儲存系統 型號（型式）： VES0603、VES0604 Equipment name Type designation (Type) 單元Ｕnit 限用物質及其化學符號 Restricted substances and its chemical symbols 六價鉻 多溴聯苯 多溴二苯醚 汞 鎘 鉛Lead Hexavalent Polybrominated Polybrominated Mercury Cadmium (Pb) chromium biphenyls diphenyl (Hg) (Cd) (Cr+6) (PBB) ethers (PBDE) 電路板...

  • Page 10: Table Of Contents

    Vess A6000 Series Storage Appliance for Video Surveillance Table of Contents ontents ..........................1 ntroductIon �������������������������������������������������������������������������������������������������������������������������� 2 pecificationS ��������������������������������������������������������������������������������������������������������������������������������� 4 ardware ............................. 4 ront anel ardware a6600 ��������������������������������������������������������������������������������������������������������������������������� 5 ront of ..............................6 ecure cover ............................. 7 ront anel ............................9 anel ardware a6000 r...
  • Page 11 Promise Technology Product Manual guI ...................... 29 roMISe anageMent guI ......................29 oggIng Into roMISe anageMent ���������������������������������������������������������������������������������������������������������������� 29 ogging in at tHe ncloSUre �������������������������������������������������������������������������������������������������������������� 30 ogging in oVer tHe etwork �������������������������������������������������������������������������������������������������������������������������������������� 32 ogin creen guI I ....................33 SIng tHe...
  • Page 12 Vess A6000 Series Storage Appliance for Video Surveillance Table of Contents ������������������������������������������������������������������������������������������������������������������������������� 52 iSt of riVilegeS ���������������������������������������������������������������������������������������������������������������������������������� 52 eleting a ............................ 53 etwork ettIngS ............................. 53 oFtware anageMent �������������������������������������������������������������������������������������������������������� 54 mporting a onfigUration cript ������������������������������������������������������������������������������������������������������� 55 xporting a onfigUration cript ���������������������������������������������������������������������������������������������������������������������...
  • Page 13 Promise Technology Product Manual ........................77 roubleSHootIng ? ����������������������������������������������������������������������������������� 78 ow do know wHen a driVe iS failing ..........................78 Heck rIve tatuS gUi ���������������������������������������������������������������������������������������������� 80 Heck riVe tatUS in anagement ........................81 ntIcIPatIng rIve robleMS ........................... 83 ebuIldIng a rray ...........................

  • Page 14: I Ntroduction

    Promise Technology Product Manual ntroduCtIon The Vess A6000 Series Storage Appliance for Video Surveillance is specially engineered for medium to large scale IP video surveillance deployment. The Vess A6000 Series is ideally suited for continuous surveillance in banks, malls, casinos, factories, warehouses, and similarly sized commercial, residential, governmental or private enterprises.

  • Page 15: S Pecifications

    Vess A6000 Series Storage Appliance for Video Surveillance Introduction peCIfICatIons Model Vess A6600 Vess A6800 General Form Factor 3U, 19” rack mount 4U, 19” rack mount Function Storage Appliance for Video Surveillance Sixteen Hot-swappable drives Twenty-four Hot-swappable drives Drives 3.5” HDD (12Gbs SAS / 6Gbs SATA) 3.5”...
  • Page 16 Promise Technology Product Manual Model Vess A6600 Vess A6800 RAID RAID Levels Supported 0, 1, 1E, 3, 5, 6, 10 (0+1), 30, 50, 60 Hot Spares Multiple global or dedicated hot-spare drives with revertible option Maximum LUNs per 256/32 System/Array...

  • Page 17: H Ardware

    Introduction ardware The following section provides a summary of the front and back panel hardware features of Vess A6600, and Vess A6800 Storage Appliance for Video Surveillance. These enclosures are referred to collectively as Vess A6000 enclosures, Vess A6000 units or Vess A6000 subsystems throughout this document when the content applies to all models in the Promise Vess A6000 Series.

  • Page 18: A6600

    The Vess A6600 enclosure features handles on each side used to secure the enclosure to an equipment rack. The system power button and two USB ports are located on the left side, and most of the front LED indicators are located on the right side.

  • Page 19: S Ecure Cover

    Introduction ecure cover The Vess A6600/A6800/A6600/A6800 include secure covers to for better physical security and to help prevent unintended or accidental removal of hard drives. The cover are secured with a single tubular cam lock located near the left side of the cover. Turn the key clockwise to lock, counter clockwise to unlock.

  • Page 20: Ront Anel Led

    Promise Technology Product Manual ront anel Descriptions of the LED behavior and function for Vess A6000 enclosures. Vess A6600 Front Panel LEDs - Left side Power button OPAS LED Drive Status one LED per carrier Activity one LED per carrier...
  • Page 21 Vess A6000 Series Storage Appliance for Video Surveillance Introduction Vess A6600 Front Panel LEDs - Right side Power System Status Global RAID Status Global HDD Activity System Heartbeat Right side LED behavior for the Vess A6000. LED Description Power Lights BLUE to indicate the system is powered on. Blinks BLUE in shutdown mode.

  • Page 22: R Ear P Anel H Ardware

    I/O connections for audio sensor and alarm systems. The back panel includes two system fans. A6000 r Anel omPonents The Vess A6600 enclosure features two hot-swappable power supplies (PSU). The Vess A6800 enclosure has three hot-swappable power supplies. Vess A66000/A6800 rear panel components 1 PSU fan vents...
  • Page 23 Introduction The rear panel of the Vess A6800 is nearly identical to the Vess A6600, except it is taller and has three power supplies. The form factor of the Vess A6800 is 4U, the Vess A6600 form factor is 3U.

  • Page 24: Ess A6000 R Ear Panel Led Indicators

    Promise Technology Product Manual A6000 r eAr PAnel inDiCAtors The LEDs on the rear panel include LEDs for Ethernet data ports and an LED for each of the hot-swappable PSUs. Description Ethernet The LED located above each port, on the left side, lights ORANGE when connected,...

  • Page 25: H Ardware S Etup

    Vess A6000 Series Storage Appliance for Video Surveillance Introduction ardware etup This chapter presents the basics on unpacking, setting up hardware for the Vess A6000. Hardware installation includes installing the unit in an equipment rack, connecting the power, making network, data and management connection to the device, and installing hard drives.

  • Page 26: U Npacking

    The Vess A6000 Series can accommodate SATA (6Gbps) or SAS (12Gbps/6Gbps) hard drives. ACking The Vess A6000 box contains the following items: • One of the following storage appliances: • Vess A6600 16-bay • Vess A6800 24-bay • Screws for disk drives •...

  • Page 27: M Ounting The E Nclosure In A Rack

    Introduction ountIng tHe nClosure In a raCk The instructions here apply to 3U 16-bay Vess A6600, as well as the 4U 24-bay Vess A6800. The sliding rail rack mounting hardware is the same for both form factors. Cautions • Do not populate any unit with hard drives until it has been securely installed in the rack.

  • Page 28: M Ounting E Nclosure In A R Ack

    Promise Technology Product Manual ounting ncloSure in a Note Please refer to the Quick Installation Guide included with the mounting rails for more detailed rack installation instructions. To install the Vess A6000 into a rack with the supplied mounting rails: 1.
  • Page 29 Vess A6000 Series Storage Appliance for Video Surveillance Introduction Rail ends attach to the outside of each post Rail ends attach on the outside of the front and rear rack posts 3. Place the Vess A6000 onto the rails. • At least two persons are required to safely lift the system. • Lift the Vess A6000 itself.
  • Page 30 Promise Technology Product Manual 4. Secure the enclosure to the rack. • The unit attaches to the rack posts using the included screws and flange nuts. One screw each side, in the upper hole only. • Use the attaching screws and flange nuts that came with the Vess A6000. Secure to rack Screws and flange nuts attach the system to the rack posts System installed in rack Vertical rack post...

  • Page 31: I Nstalling Or Removing The Security Cover

    Vess A6000 Series Storage Appliance for Video Surveillance Introduction nStalling or reMoving tHe Security cover The secure cover hardware is operated in the same fashion on the Vess A6000 models. To attach the secure cover: 1. Make sure the lock is in the unlocked position. To unlock, insert the key into the lock and turn counter clockwise.

  • Page 32: Rives

    Promise Technology Product Manual nstallIng rIves The Vess A6000 subsystems support: • SATA / SAS hard disks • 3.5-inch hard disk drives • SAS 2.5-inch hard disk drives (Optional) uMber oF riveS equired The table below shows the number of drives required for each RAID level...

  • Page 33: D Rive S Lot N Umbering

    You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how drive slots are numbered on the Vess A6600. Slot numbering is reflected in the web management user interfaces. Drive slot numbering for Vess A6600 Drive slot numbering for Vess A6800 Install all of the drive carriers into the enclosure to ensure proper airflow, even if you do not populate all the carriers with disk drives.

  • Page 34: Emoving The D Rive C Arrier

    The drive carrier accommodates 2.5-inch and 3.5-inch drives. Vess A6600/A6800 Disk carrier with HDD installed - front view Pull here to release the carrier handle latch. Push here when return- Then pull the carrier straight out by the handle.

  • Page 35: I Nstalling 3.5" D Isk D Rive In The C Arrier

    Vess A6000 Series Storage Appliance for Video Surveillance Introduction 3.5” d nStalling rive in tHe arrier The instructions below apply 3.5” hard disk drives installed in drive carriers intended for use with models Vess A6600 and Vess A6800. 1. Remove a disk drive carrier. 2.

  • Page 36: I Nstalling 2.5" D Isk D Rive In The C Arrier

    Promise Technology Product Manual 2.5” d nStalling rive in tHe arrier The instructions below apply 2.5” hard disk drives installed in drive carriers intended for use with models Vess A6600 and Vess A6800. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the bottom of the carrier line up correctly with the power and data connectors facing away from the carrier handle.

  • Page 37: M Anagement P Ath C Onnection

    Vess A6000 Series Storage Appliance for Video Surveillance Introduction anageMent onneCtIon This section describes how to establish a management connection the Vess A6000 subsystems. Management through the Gigabit network connection is done using Promise Management GUI, a web browser based GUI. network ConneCtion Vess A6000 have two Gigabit Ethernet RJ-45 ports on the rear panel for connection to an Ethernet network.

  • Page 38: C Onnect The P Ower

    PSU is redundant, so a minimum of two PSUs are needed to power up the enclosure. The Vess A6600 feature two N+1 power supplies. In this arrangement, one PSU is redundant, so a minimum of one PSU is needed to power up the enclosure.

  • Page 39: P Ower O N E Nclosure

    If you are using JBOD storage expansion setup, power on the JBODs first. To power on the Vess A6000 subsystem, press the Power button on the front left bracket facing (see figure below). Observe the LEDs on the front panel to make certain the boot up proceeds smoothly. Vess A6600 front panel components, left side Power button OPAS LED...

  • Page 40: F Ront Panel Led Behavior

    Promise Technology Product Manual Vess A6600 front right side Power System Status Global RAID Status Global HDD Activity Not used System Heartbeat ront PAnel behAVior The table below describes LED behavior when boot-up is finished and the system is functioning normally: LED Description Power Lights BLUE to indicate the system is powered on. System Status Lights GREEN when healthy, RED if there is a critical problem (LD offline, fan malfunction, voltage out of range, system temperature alert), blinks RED for HDD high temperature alert remains dark when not ready.

  • Page 41: C Onnect To I Scsi S Torage A Rea N Etwork (San)

    Vess A6000 Series Storage Appliance for Video Surveillance Introduction ScSi S (San) onnect to i torage etwork Important For a list of supported HBA NICs and switches, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. This arrangement requires: • An iSCSI HBA network interface card (NIC) in the host PC or server •...

  • Page 42: P Romise M Anagement Gui

    Promise Technology Product Manual roMIse anageMent This chapter describes using Promise Management GUI to monitor and manage your RAID system. ogging into roMiSe anageMent You can log into Promise Management GUI in either of two ways: • “Logging in at the Enclosure” on page 29 •...
  • Page 43 Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ogging in oVer the etwork Important For Vess A6000 Series running Windows OS, it is necessary to disable the Windows Firewall in order to allow access to Promise Management GUI through the network interface.
  • Page 44 Promise Technology Product Manual Secure Connection • Promise Management GUI uses a secure HTTP connection ...https:// • Enter the Subsystem IP address ....(Port 1 = 192.168.0.1 / Port 2 = 192.168.1.1) •...

  • Page 45: Ogin S Creen

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ogin Creen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. The Promise Management GUI login screen After logging in, the Quick Links menu appears.

  • Page 46: Sing The P Romise M Anagement Gui I Nterface

    Promise Technology Product Manual gui i Sing tHe roMiSe anageMent nterFace Promise Management GUI is browser-based RAID management software with a graphic user interface. Basic user interface components and functions include: Promise Management GUI interface - Subsystem home page There are three parts to the Promise Management GUI interface: 1.

  • Page 47: U Sing The H Eader

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager sing the eADer The Header contains the following items: Language – Choose a display language View – To view the Event Frame, Logout – To logout sing Tree View enables you to navigate around all components of the Vess A6000 enclosure, software management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives. The figure below shows the components of Tree View.

  • Page 48: U Sing M Anagement V Iew

    Promise Technology Product Manual sing AnAgement Management View displays information and settings menus according to the item you choose in Tree View. It presents the user interface for the Vess A6000 enclosure, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function tabs access menus to control specific actions and processes. Click the Help link to the right of the tabs in Management View to access online help for the function currently displayed.

  • Page 49: Iewing The E Vent F Rame

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager iewing the Vent rAme To view the Event Frame, click Show Event Frame in the Header. To hide the Event Frame, click Hide Event Frame in the Header. In the event frame, events are listed and sorted by: •...

  • Page 50: L Ogging Out Of P Romise M Anagement Gui

    Promise Technology Product Manual ogging out oF romise AnAgement There are two ways to log out of Promise Management GUI: • Close your browser window • Click Logout in the Promise Management GUI Header Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and...

  • Page 51: S Ubsystem M Anagement

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ubsysteM anageMent The menus listed under Subsystems are all the menus used for device management. Click on the Subsystems icon to view read-only information for the Vess A6000 including the management IP address, Alias, Model and WWN.

  • Page 52: Iew C Urrent B Ackground A Ctivities

    Promise Technology Product Manual aCkground CtIvItIes Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time.

  • Page 53: M Anage B Ackground A Ctivities S Ettings

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager anage ackground ctivitieS ettingS The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change Background Activities settings 1. Click the Subsystem icon of the subsystem on which you want to view Background Activities. 2.

  • Page 54: Ebuild S Ettings

    Promise Technology Product Manual ebuilD ettings To change Rebuild setting the in Background Activities Settings menu: 1. Use the Rebuild Rate drop-down menu to choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations.

  • Page 55: L Ogical D Rive I Nitialization

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager Background Synchronization Rate 1. To change Background Synchronization Rate setting the in Background Activities Settings menu: Click the Synchronization Rate drop-down menu and choose a rate: • Low – Fewer system resources to Synchronization, more to data read/write operations.

  • Page 56: R Edundancy C Heck

    Promise Technology Product Manual eDunDAnCy heCk Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. Note You can use the scheduler to set up a Redundancy Check Schedule. To set up a schedule, click the menu expander to the right of the Scheduler tab and select Redundancy Check Schedule. Redundancy Check Rate To change Redundancy Check Rate setting the in Background Activities Settings menu: 1.

  • Page 57: Pdm

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical.

  • Page 58: M Edia P Atrol

    Promise Technology Product Manual edia atrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media.

  • Page 59: M Anaging A Ctivity S Chedules

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager anagIng CtIvIty CHedules Schedules for Media Patrol, Redundancy Check and Spare Drive Check can be created to run during off peak times. DD or Delete An ACtiVity sCheDule To add, enable or delete an activity schedule, click on the Subsystem in Tree View, then click on the Scheduler menu expander to the right of the Scheduler tab.

  • Page 60: Ogs

    Promise Technology Product Manual vent Event logs are useful for troubleshooting, tracking functions and monitoring subsystems. To view, save or clear subsystem event logs, click on the subsystem in Tree View, then click on the Event menu expander. Choose to display Runtime Events or NVRAM Events. Event logs can be saved as a simple text file by clicking the Save...

  • Page 61: A Dministrative T Ools

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager dMInIstratIve ools Click the + symbol of the Administrative Tools icon reveal subsystem administrative tools menu links for User Management, View Network Settings, Performance Monitoring and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to menus to Restore Factory Default settings, Clear Statistics and Save System Service Report.

  • Page 62: U Ser M Anagement

    Promise Technology Product Manual anageMent User Management deals with user accounts. iewing nForMation The view a list of users, their status, access privileges, display name, and email address: 1. Click the Administrative Tools icon. 2. Click the User Management icon.

  • Page 63: Aking Our Wn Ser Ettings

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager Aking ettings To change your own user settings: 1. Log into Promise Management GUI under your own user name. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4.

  • Page 64: C Reating A U Ser

    Promise Technology Product Manual reating a To create a user: 1. Log into Promise Management GUI as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Create tab in Management View.

  • Page 65: L Ist Of U Ser P Rivileges

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ist oF riVileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including •...

  • Page 66: Iew N Etwork S Ettings

    Promise Technology Product Manual etwork ettingS To view network settings for the Ethernet ports, including the port used for access to Promise Management GUI, click on the View Network Settings icon under Administrative Tools. Information listed for each port includes: •...

  • Page 67: I Mporting A C Onfiguration S Cript

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager mPorting A onFigurAtion CriPt You can import a previously saved configuration script to automatically configure your Vess A6000 subsystem. The script must be a plain, non-encrypted text file. This file can be saved from the same system, or from another Vess A6000 subsystem. See the next section, “Exporting a Configuration Script” on page 55 for instructions on how to save the file to your host PC. Cautions Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support.

  • Page 68: E Xporting A C Onfiguration S Cript

    Promise Technology Product Manual xPorting A onFigurAtion CriPt You can save the configuration from one Vess A6000 subsystem, export it, and then import it to automatically configure your other Vess A6000 subsystems. To export a configuration script: 1. Click the Administrative Tools icon. 2. Click the Service Management icon. 3. Click the Export tab in the Service Management menu. 4. Choose Configuration Script from the Type drop-down menu.

  • Page 69: S Aving A S Ervice R Eport

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager AVing A erViCe ePort A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. To save a system configuration file: 1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display.
  • Page 70 Promise Technology Product Manual The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings •...

  • Page 71: Mail S Ervice

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager Mail ervice Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. mAil erViCe To stop the Email service: 1.

  • Page 72: E Mail S Ettings

    Promise Technology Product Manual mAil ettings To change Email service settings: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu. 4. Make settings changes as required: Under Service Setting -- Email choose a startup type: •...

  • Page 73: P Erformance M Onitoring

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager erForMance onitoring The Performance Monitor displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the Host.
  • Page 74 Promise Technology Product Manual 6. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. Information Read/Write • Bandwidth in MB/s • Read bandwidth • Maximum latency in ms • Write bandwidth • Average latency in ms •...

  • Page 75: Ontrollers

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ontrollers Click on a specific controller in Tree view to display information or statistics for a controller. Or to change controller settings. See the following sections: • “View Controller Information” • “Viewing Controller Statistics”...
  • Page 76 Promise Technology Product Manual Controller information includes: • Controller ID • Serial Number • Alias • Hardware Revision • Operational Status • WWN • Power on Time • SCSI Protocols Supported • Cache Usage • Install Package Version • Dirty Cache Usage • Install Package Build Date...

  • Page 77: Iewing C Ontroller S Tatistics

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager iewing ontroller tatiSticS To view controller statistics: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view statistics. 3. At the top of the Information display menu, between the Information and Settings tabs, click on the menu expander to reveal the Statistics link.

  • Page 78: C Ontroller S Ettings

    Promise Technology Product Manual ontroller ettingS To make controller settings: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller you want to manage. 3. Click the Settings tab. 4. Make settings changes as required: • Enter, change or delete the alias in the Alias field.

  • Page 79: L Ocate An Enclosure

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager nClosures The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click on a specific enclosure in Tree view or in the Enclosures list to display information or settings menus for an enclosure. See the following sections: • “Enclosure Information”...

  • Page 80: E Nclosure Temperature Sensor Settings

    Promise Technology Product Manual Enclosure Information display ncloSure teMPerature SenSor SettingS The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set enclosure temperature thresholds, click on the enclosure in Tree View, then click on the Settings tab to view the Enclosure Settings menu. There are two thresholds to configure:...

  • Page 81: Hysical D Rives

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager HysICal rIves The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set Global Settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure.
  • Page 82 Promise Technology Product Manual The information listed for individual physical drives includes: Physical Drive Information • Physical Drive ID • Configuration Status • Location [Enclosure # Slot #] • Model • Alias • Drive Interface • Physical Capacity • Serial Number •...

  • Page 83: Rives

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager rrays and ogICal rIves Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view the Disk Array List, and to create and delete disk arrays on the enclosure. Expand the Disk Arrays icon in Tree View to view menu links for existing arrays. Each array icon can be expanded again to see the Logical Drives icon, and this can be expanded to see each logical drive icon.
  • Page 84 Promise Technology Product Manual Information in the Disk Array menu includes: • Disk Array ID [#] • Media Patrol [Enabled/Disabled] • Alias • Drive Health Polling • Operational Status (see below) • Power Management [Enabled/Disabled] • Total Physical Capacity •...

  • Page 85: L Ogical Drive Management

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ogical drive ManageMent Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. The Logical Drive List can be accessed in Tree View by expanding the under Disk Arrays and clicking on the Logical Drives icon for any existing disk array, or simply click on the Logical Drive Summary icon for the Subsystem.

  • Page 86: S Pare D Rives

    Promise Technology Product Manual pare rIves When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive.

  • Page 87: L Ogical D Rive S Ummary

    Vess A6000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ogICal rIve uMMary The Logical Drive Summary displays a list of all logical drives in the Subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located. The menu functions in the same way as the Logical Drives menu discussed in “Logical drive management”...

  • Page 88: M Aintenance

    Promise Technology Product Manual aIntenanCe This chapter covers the following topics: • “Replacing a Power Supply”...

  • Page 89: Eplacing A P Ower S Upply

    Vess A6000 Series Storage Appliance for Video Surveillance Maintenance eplaCIng a ower upply The Vess A6600 systems can accommodate two AC power supplies in the bay at the rear of the chassis. The Vess A6800 systems can accommodate three AC power supplies in the bay at the rear of the chassis. Each unit provides up to 550 Watts of power. Only a single power supply is required for operation, with the second power supply purely as a redundant, load-sharing backup. It can be removed without affecting system operation. Installing and Removing the Power Supply 1. Align the power supply unit with the power supply slot. Ensure that the LED appears on the left when you are installing the power supply unit. 2. Carefully slide the PSU all the way into the power supply bay until it clicks into place. eMoving tHe ower uPPly To remove a failed power supply, please first identify the failed power supply . 1. Hold onto the power supply handle while pressing the locking lever towards the power supply handle. 2. Pull to remove the power supply from the chassis. 1. Before replacing the power supply, power off the server, unplug the power cord, and disconnect all wiring from the power supply.

  • Page 90: T Roubleshooting

    Promise Technology Product Manual roublesHootIng This section focuses on how to address issues that might appear during the lifetime of the Vess A6000 enclosure. Common issues that customers might see include hard drive problems and how to know when there is a problem with a hard drive, and how to create and send a service report to technical support.

  • Page 91: H Ow Do I Know When A Drive Is Failing

    The quickest way to check drive status if you are near the device is to simply look at the hard drive status LED indicators, then use the other LED indicators to help diagnose any problems that might exist. Vess A6600 front Status LEDs...
  • Page 92 Promise Technology Product Manual The Vess A6000 models have hard drive status and activity LEDs on each drive carrier. Also check the status indicators on the right side of the front of the device for clues about what is wrong.

  • Page 93: Heck Rive Tatus In Anagement Gui

    Vess A6000 Series Storage Appliance for Video Surveillance Troubleshooting heCk riVe tAtus in AnAgement To see the Event Frame, click Show Event Frame in the Web PAM PROe Header and check the list under Device , any physical drive problems will be indicated in the right most column, the top rows of the event table list the installed physical drives.

  • Page 94: A Nticipating H Ard D Rive P Roblems

    Promise Technology Product Manual View individual physical drive information Note In order that hard disk problems can be anticipated and dealt with smoothly, it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive.
  • Page 95 Vess A6000 Series Storage Appliance for Video Surveillance Troubleshooting Enable Media Patrol • To enable Media Patrol, click on Background Activities in the Quick Links menu in the Home page, or, click on the Subsystem in Tree View then click on the Background Activities menu tab, click the expander to the right of the tab and select the Settings option from the pull down menu.

  • Page 96: Ebuilding A Isk Rray

    Promise Technology Product Manual ebuilding a rray When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.

  • Page 97: Ow To Ebuild A Isk Rray

    Vess A6000 Series Storage Appliance for Video Surveillance Troubleshooting ow to ebuild a rray When a physical drive is indicated to be degraded or in critical state, the array that contains that drive needs to be rebuilt. If you are not using Auto Rebuild (requires a Spare Drive), then you must rebuild the array manually after the affected drive has been replaced.
  • Page 98 Promise Technology Product Manual Now determine the source and target for the rebuild. In the new menu, choose the Source Physical Drive and Target Physical Drive from the menus, and click on the Submit button. Background Activities - Start Rebuild 2 The progress of the rebuild is displayed in the Background Activities information display.

  • Page 99: H Ow To S Ave A S Ervice R Eport

    Vess A6000 Series Storage Appliance for Video Surveillance Troubleshooting ow to ave a ervICe eport A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. Subsystem Information - Save Service Report To save a system configuration file: 1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display.
  • Page 100 Promise Technology Product Manual The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings •...

  • Page 101: Uzzer Is S Ounding , What Does This Mean

    Vess A6000 Series Storage Appliance for Video Surveillance Troubleshooting larM uzzer iS ounding wHat doeS tHiS Mean When you first power-up the Vess A6000 system beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the system needs attention. But the buzzer alarm is not specific. Check the device LEDs and Events displays or logs for more information. When the alarm sounds: •...

  • Page 102: H Ow To Disable The Alarm Buzzer

    Promise Technology Product Manual ow to DisAble the AlArm buzzer To disable the buzzer with Web PAM PROe, open Web PAM PROe, click on the enclosure in Tree View, then click on the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option box to remove the...

  • Page 103: Faq

    Vess A6000 Series Storage Appliance for Video Surveillance Q: What is Vess A6000 Series Storage Appliance for Video Surveillance? A: The Vess A6000 platforms are engineered specifically to be the best solution for midsize to large IP video surveillance deployments. Q: How does it work for surveillance video recording? A: The Vess A6000 comes complete with your choice of Windows OS, a leading Video Management Software suite, or Disk Drives, minimizing the integration and installation process.

  • Page 104: Pdate

    Promise Technology Product Manual ppendIx rIver nstallatIon and pdate This appendix provides instructions for installing or updating the driver for the Promise RAID engine, as well as Management GUI, the management GUI for the Promise Vess A6000 Series. Follow instructions in the ReadMe.txt file to install the latest hardware driver for the RAID and the latest Management GUI version.

This manual is also suitable for:

Vess a6800Ves0603Ves0604

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