Warranty - DeVilbiss 525KS-LT Instruction Manual

WARRANTY

DeVilbiss Healthcare warrants the DeVilbiss 5 Liter Oxygen Concentrator under the conditions and limitations stated below . DeVilbiss warrants this equipment to be free from
defects in workmanship and materials for three (3) years from date of factory shipment to the original purchaser, (typically the healthcare provider) unless contractually
specified otherwise. This warranty is limited to the Buyer of new equipment purchased directly from Drive DeVilbiss, or one of its Providers, Distributors, or Agents. DeVilbiss'
obligation under this warranty is limited to product repair (parts and labor) at its factory or at an Authorized Service Center. Routine maintenance items, such as filters, are not
covered under this warranty, nor does it cover normal wear and tear .
Warranty Claims Submissions
The original purchaser must submit any warranty claim to Drive DeVilbiss or to an Authorized Service Center. Upon verification of the warranty status, instructions will be
issued. For all returns, the original purchaser must (1) properly package the unit in a DeVilbiss approved shipping container, (2) properly identify the claim with the Return
Authorization Number, and (3) send the shipment freight prepaid. Service under this warranty must be performed by DeVilbiss and/or an Authorized Service Center.
NOTE – This warranty does not obligate DeVilbiss to provide a loaner unit during the time that an oxygen concentrator is undergoing repair.
NOTE – Replacement components are warranted for the unexpired portion of the original Limited Warranty.
This warranty shall be voided, and DeVilbiss shall be relieved of any obligation or liability if:
• The device has been misused, abused, tampered with, or used improperly during this period .
• Malfunction results from inadequate cleaning or failure to follow the instructions .
• The equipment is operated or maintained outside the parameters indicated in the DeVilbiss operating and service instructions .
• Unqualified service personnel conduct routine maintenance or servicing.
• Unauthorized parts or components (i.e., regenerated sieve material) are used to repair or alter the equipment.
• Unapproved filters are used with the unit.
THERE IS NO OTHER EXPRESS WARRANTY . IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTY AND TO THE EXTENT PERMITTED BY LAW ANY AND ALL IMPLIED WARRANTIES ARE
EXCLUDED . THIS IS THE EXCLUSIVE REMEDY AND LIABILITY FOR CONSEQUENTIAL AND INCIDENTAL DAMAGES UNDER ANY AND ALL WARRANTIES ARE
EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW . SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,
OR THE LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU .
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
NOTE – International warranties may vary.
ORDERING AND RETURNING PARTS
DeVilbiss Customer Service Contact Information
Customer Service (USA): 800-338-1988
International Department: 814-443-4881 / DHCinternational@DeVilbissHC.com
Ordering Non-Warranty Replacement Parts
Order non-warranty parts and literature from your DeVilbiss provider .
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