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If there are repeated paper jams
Paper jams can occur repeatedly when the roller is not operating correctly, or print media is not
loaded correctly. Paying attention to the following points, reload the paper or clean the roller.
Item to be checked
Roller
Print media
The cover cannot be closed
The inner cover cannot be closed
Cause
The scan unit is returned to its
original position before the inner
cover is closed.
The paper output tray cannot be closed
Cause
The inner cover is not closed
properly.
The paper output tray cannot be opened
Cause
The machine is not placed on a flat
surface.
Chapter 14
Checking point
Is the roller clean?
Is the roller operating properly?
Do the sheets of paper stick together?
Are the edges of the paper aligned?
Is the paper guide adjusted correctly?
Does the paper stack exceed the paper limit
mark?
Is there any different type of print media in
the paper stack?
Does the print media meet the requirements
of this machine?
Lift the scan unit until it locks into place, and close the inner cover
by pressing the center of the cover until the cover locks into place.
Then, return the scan unit to its original position.
Lift the scan unit until it locks into place, then press the center of the
inner cover until the cover locks into place.
Place the machine on a flat surface.
Corrective action
If the roller is dirty, clean it. (
135.)
If the roller is not operating properly,
contact your local authorized Canon dealer
or the Canon help line.
Fan the sheets of paper well before loading.
Align the edges of the paper.
Adjust the paper guide correctly.
Make sure the paper stack does not exceed
the paper limit mark when loading.
See
(
page 40.)
Only use the same type of paper.
Use the print media meeting the
requirements of this machine. (
33.)
Action
Action
Action
Troubleshooting
See
page
See
page
137
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