Frequently Asked Questions - Modern Flames Landscape Pro Multiview Series Installation And Owner's Manual

MAINTENANCE
Problem
Fireplace lights up but there is
no flame image or flame image
frozen
Fireplace is squeaking when
flame image is on
Q. How do you change the optional Wall Touch Control to Fahrenheit/Celsius?
A. Long press on the up and down arrows on the fire unit to toggle between Fahrenheit and Celsius.
Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is within 20 feet.
Q. Can you turn on the fireplace via the manual control and off via the remote (or vise versa)?
A. Yes.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. Yes & double for 10,000 BTU operation
Q. What thickness of sheetrock should be used for the recessed installation?
A. 1/2" or 5/8", thinner is recommended for tile façade.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the main
power supply.
Possible Cause
A. Wiring for motor is loose
B. Motor is defective
A. Fireplace spindle/rod is
contacting to metal
B. Motor is defective

FREQUENTLY ASKED QUESTIONS

Corrective Action
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Replace motor
A. Apply lithium grease or any
standard grease to contacts with
rod and metal
B. Replace motor
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