Troubleshooting - Modern Flames Landscape Pro Multiview Series Installation And Owner's Manual

Problem
Nothing comes on (touch screen,
etc.)
Touch Screen Comes on - then
nothing
Fireplace turns off and will not
turn back on
Can operate fireplace functions
with manual controls but not
remote control
Heater does not provide heat
when on
Flame is not visible when unit is
turned on
14

TROUBLESHOOTING

Possible Cause
A. Breaker tripped or circuit has
no power
B. Internal component is frozen
and needs to be reset
C. Loose connection
D. Defective component
A. Not operating touch control
properly with finger
B. Loose connection on
motherboard
C. Motherboard is defective
A. Fireplace has overheated and
safety disc has snapped or circuit
breaker has tripped
A. Low Batteries
B. Remote not paired properly
C. Remote control defective
A. Wiring is loose
B. Heater core is defective
A. Wiring is loose
B. LEDs defective
C. Motherboard is defective
MAINTENANCE
Corrective Action
A. Reset breaker, test circuit for
power
B. Turn power off at the main
breaker for 20 seconds. Turn
power back on.
C. Look for loose connection
D. Replace motherboard or touch
control
A. Press flat part of finger firmly
on the touch screen and apply
moderate pressure
B. Check functions with remote
control. If functional, check
connections on motherboard
C. Replace Motherboard
A. Turn the main breaker to the
"off" position for 30 seconds.
Next flip the breaker back into
the "on" position.
A. Replace batteries in remote
control with - CR2025
B. To pair remote, turn off the
fire unit at the main power switch
for 30 seconds. Hold the On/
Off button on the remote while
flipping the main power switch
back to on. When the fire unit
powers up, the remote will be
paired.
C. Replace remote control
A. Disconnect unit from power
source and inspect for loose
connections
B. Replace Heater Core
A. Disconnect unit from power
source and inspect for loose
connections
B. Replace LEDs
C. Replace motherboard