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Summary of Contents for Avaya H239
- Page 1 Installing and Administering the Avaya H239 and H249 Phones Release 1.0 Issue 3 October 2019...
- Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
- Page 3 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED written consent of Avaya can be a criminal, as well as a civil offense THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE under the applicable law.
- Page 4 AC adapters shipped with the equipment or specified by General Safety Warning Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, • Use only the Avaya approved Limited Power Source power or fire.
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Page 5: Table Of Contents
......................... 32 Phone settings tab ......................... 32 Features page ........................35 Audio page ........................36 MCAST page ....................... 37 Time/Date page ....................... 38 Advanced page October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... - Page 6 Chapter 8: Resources......................59 ........................59 Documentation ............. 59 Finding documents on the Avaya Support website ..........................60 Support ................60 Using the Avaya InSite Knowledge Base October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 7: Chapter 1: Introduction
Chapter 1: Introduction Purpose This document provides procedures for installing, configuring, administering, and troubleshooting the Avaya H239 and H249 phones. This document is primarily intended for implementation engineers and administrators. Change history This section describes the key changes since the first issue of this document. This section is not included in new documents that have not been updated since the first issue. - Page 8 Configuring phone provisioning by using Plug and Play page 47. • Added Managing phone reboots on page 48. • Added Avaya H249 phone screen customization on page 49. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 9: Chapter 2: Overview
Chapter 2: Overview The Avaya H239 and H249 phones are SIP-based phones, intended to be used in hotels. The phones support a variety of telephony operations and also include six customizable keys that can be configured by an administrator. These customizable keys are typically used to access common hotel services, such as reception, cleaning, and so on. -
Page 10: Dimensions
Overview Dimensions The following table shows the dimensions of the Avaya H239 and H249 phones. Parameter Dimension Length 213 mm Width 170 mm Height 130 mm October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 11: Chapter 3: Initial Setup And Connectivity
Chapter 3: Initial setup and connectivity Power supply connectivity You can connect the Avaya H239 and H249 phones to one or both of the following power supplies: • External power adapter. • 802.3af Class 2 Power over Ethernet (PoE) switch. - Page 12 Initial setup and connectivity You can also use a USB port as described in the image below to charge a mobile phone. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 13: Ip Address Configuration
Use this procedure to check the IP address settings. Procedure On H239 and H249 phone do one of the following: . • Pick up the handset or press Speaker, press and hold # for approximately three seconds to hear information about the IP address. - Page 14 • Modify the Communication Manager configuration to allow the phone to receive a call on the last available line if the first two are busy. ® For more information, see Administering Avaya Aura Communication Manager. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 15: Chapter 4: Web Portal Navigation
• In the Language field, select the appropriate language. 3. Click Logon. Important: Change the password after logging in for the first time. Related links Guidelines for changing passwords on page 16 October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 16: System Tab
Guidelines for changing passwords For security reasons, Avaya recommends that you update your password from time to time. You should also change your password after logging in to the web portal for the first time. -
Page 17: Configurations Page
Upgrade. You should upgrade software for the Avaya H239 and H249 phones to keep the devices up-to- date, to gain access to new features, and to enhance stability and security. -
Page 18: Auto Provision Page
Use this procedure to automatically restart due to unrecoverable software errors. By default, this option is enabled. Procedure 1. On the web portal, navigate to System > Tools > Syslog. 2. Select the Enable Watch Dog checkbox. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 19: Network Tab
From this page, you can configure service port settings, such as the web server type, HTTP port, HTTPS port, RTP port range, and RTP port quantity. Advanced page To access this page, click the Network tab and then click Advanced. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 20: Vpn Page
The network transmission of the device can be routed through the VPN server. In certain cases, a VPN connection might need to be established before activating a line registration. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... - Page 21 Network tab The Avaya H239 and H249 phones support two VPN modes: Layer 2 Transportation Protocol (L2TP) and OpenVPN. When the VPN connection is established, the VPN IP address is displayed with the VPN status. There might be a delay in establishing the connection. If this occurs, you can refresh the page to update the status.
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Page 22: Line Tab
The following sections describe the options that you can access from the Line tab. SIP page To access this page, click the Line tab and then click SIP. The following table describes SIP parameters to be configured for the Avaya H239 and H249 phones: Option... - Page 23 Note: To enable Call Forward on Busy, you need to disable Call Waiting on the Features page. Table continues… October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
- Page 24 Do Not Disturb for the line. status. When DND is enabled, any incoming calls to this line will be rejected automatically. Table continues… October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
- Page 25 Enable Call Waiting Set the feature code to Disable Call Waiting Set the feature code to dial to the server. dial to the server. Table continues… October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
- Page 26 Use this check box to caller ID header. enable using the TCP protocol to guarantee usability of transport for SIP messages above 1,500 bytes. Table continues… October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 27: Dial Plan Page
Supported versions are TLS 1.0, 1.1, and 1.2. Dial plan page To access this page, click the Line tab and then click Dial Plan. The Avaya H239 and H249 phones support the following dialing modes: Option Description Basic Settings... - Page 28 3, the phone will delete the first 3 digits of the phone number. The following examples show know how to use different aliases. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
- Page 29 Configure the dial peer settings as follows: Field Value Number Destination Port Alias add:007 Suffix Deleted Length With this configuration, when you dial 9312, the device sends 0079312. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 30: Basic Settings Page
To access this page, click the Line tab and then click Basic Settings. From this page, you can configure basic settings for lines and upload the TLS certification file. The following table describes SIP and STUN settings to be configured for the Avaya H239 and H249 phones:... -
Page 31: Sip Hotspot Page
4. In Monitor Type, select one of the following: • Multicast: To limit the broadcast packets. • Broadcast: To send packets to all clients. 5. In Monitor Address, enter the broadcast address. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 32: Phone Settings Tab
The following sections describe the options that you can access from the Phone settings tab. Features page To access this page, click the Phone settings tab and then click Features. The following table describes the common phone settings to be configured for the Avaya H239 and H249 phones: Option... - Page 33 SIP response code on If the keypad is locked, call rejection on DND. you can dial the emergency call number. Table continues… October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
- Page 34 By default, it is enabled. Enable Code Plan By default, it is disabled. Enable holding Tone By default, it is enabled. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 35: Audio Page
These actions are recorded and sent as xml files to the server. The sample format is http://InternalServer /FileName.xml. Audio page To access this page, click the Phone settings tab and then click Audio. The following table describes the audio settings to be configured for the Avaya H239 and H249 phones: Option Description... -
Page 36: Mcast Page
SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening addresses without involving SIP signaling. You can specify up to 10 multicast listening addresses The following table describes the MCAST settings to be configured for the Avaya H239 and H249 phones: Option... -
Page 37: Time/Date Page
Phone settings tab Time/Date page To access this page, click the Phone settings tab and then click Time/Date. The following table describes time settings to be configured for the Avaya H239 and H249 phones: Option Description Network Time Server Settings... -
Page 38: Advanced Page
To access this page, click the Phone settings tab and then click Advanced. From this page, you can set advanced settings for the Avaya H249 phone, such as screen configuration, UI color, hotel general info, custom display, and so on. -
Page 39: Trusted Certificates Page
ID, contact name, call duration, or line. You can also make a web call by clicking on the phone number in a call log. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 40: Function Key Tab
4. Select the appropriate line for each key. Function key subtypes The following table describes the subtypes that can be set for the customizable function keys: October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... - Page 41 Select this subtype to enable call forwarding to a specific number. When a user presses the function key on the phone, the call can be automatically forwarded to the appropriate number. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 42: Chapter 5: Phone Settings Configuration And Management
4. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, add Auto Image Url with the path of the firmware file. For example: Auto Image Url: http://172.16.6.39/ hotelh2s2.4.0.5379T20180209153130.z October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... - Page 43 The phone, upon plug in, will look for the configuration file with it’s own mac address, and performs the configuration. Result Your phone will be automatically configured after you plug it in. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 44: Configuring Automatic Provisioning For Phone Display Background Image And Icons
Fkey4 Value: 1008@1/f Fkey4 Title: Wakeup Fkey5 Type: 1 Fkey5 Value: 1009@1/f Fkey5 Title: Manager Fke6 Type: 1 Fkey6 Value: 1010@1/f Fkey6 Title: Emergency October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 45: Accessing The Web Portal
• In the Language field, select the appropriate language. 3. Click Logon. Important: Change the password after logging in for the first time. Related links Guidelines for changing passwords on page 16 October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 46: Configuring The Phone Using The Dhcp Or Static Provisioning Server
. If the configuration file on the server is same then it wont update. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 47: Configuring Phone Provisioning By Using Plug And Play
From Transportation Protocol drop down, select the appropriate protocol. e. In Update Interval field, enter an update interval period in hours. You can enter a value from 1 to 99 hours. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 48: Managing Phone Reboots
2. In the AUTOUPDATE CONFIG MODULE section, add the following line: CFG Update Realtime:1 3. Save your changes and upload the file to the file server. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 49: Chapter 6: Avaya H249 Phone Screen Customization
Chapter 6: Avaya H249 phone screen customization You can use the web portal to customize what is displayed on the H249 phone screen. The H239 phone does not have a screen. Therefore, this chapter is only applicable for H249 phones. -
Page 50: Modifying The Screen Picture
Ensure that the icons have the following properties: • File format: BMP • Color format: RGB565 • Bit depth: 16 bits • Resolution: 54 x 54 DPI October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 51: Modifying The Logo
Before you begin File name must be saved as in the following format: TITLE_LOGO.bmp. Procedure 1. On the web portal, navigate to Phone settings > Advanced. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 52: Deleting A Picture
You can define your hotel address, telephone number, and other contact details on the phone screen. The information added will overlay the screen picture. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 53: Configuring Function Keys
In the Value field, enter the extension number that you want to assign to the key. Value field cannot be empty. You must add extension number to save the changes. d. In the Subtype field, click Speed Dial. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... - Page 54 Avaya H249 phone screen customization e. In the Line field, click SIP1. 3. Repeat Step 2 to configure DSS Key 1–2 to DSS Key 1–6. 4. Click Apply. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 55: Chapter 7: Troubleshooting
Avaya support personnel for assistance. Send the network packet dumps for the device to support personnel. You can obtain them from System > Tools on the web portal. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 56: Audio Issues With The Handset
2. Press and hold # for 5 seconds and then press #*168. 3. Wait 5 seconds and then restart the device again. The phone will run with default factory settings. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 57: Greeting Words Parameter In The Configuration File Causes The Web Administration Portal To Get Stuck And The H249 Phone To Reboot
While you are on an active call, the primary Session Manager server goes down and failover occurs. After you end the call, you can no longer receive incoming calls for several hours. You can still make calls. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... - Page 58 Communication Manager is automatically released based on the timer expiration. Solution To prevent this issue from happening, perform the configuration outlined in Avaya Aura configuration for failover on page 13. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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Page 59: Chapter 8: Resources
For example, for user guides, click User Guides in the Content Type filter. The list displays the documents only from the selected category. 7. Click Enter. October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com... -
Page 60: Support
• Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number. - Page 61 ..........13 network packets capture ..........19 screen capture ..............49 syslog ................watchdog ..............greeting words adding ................52 troubleshooting ..............cannot receiving incoming calls ........57 October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
- Page 62 ........... Function key tab ............Line tab ............22, 27, 30, Network tab ............19, Phone settings tab ..........32, 35–39 System tab ..............16–18 upgrade ................ October 2019 Installing and Administering the Avaya H239 and H249 Phones Comments on this document? infodev@avaya.com...
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