Avaya H229 Installing And Administering
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Avaya H229 Installing And Administering

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Installing and Administering the Avaya
H229 Phone
Release 1.0
Issue 3
October 2019

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Summary of Contents for Avaya H229

  • Page 1 Installing and Administering the Avaya H229 Phone Release 1.0 Issue 3 October 2019...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED written consent of Avaya can be a criminal, as well as a civil offense THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE under the applicable law.
  • Page 4 AC adapters shipped with the equipment or specified by General Safety Warning Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, • Use only the Avaya approved Limited Power Source power or fire.

  • Page 5: Table Of Contents

    Dial peer page ......................... 32 Dial plan page ......................32 Global settings page ......................33 SIP Hotspot page ............33 Configuring the SIP hotspot server and phone client October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...
  • Page 6 ..............43 Cannot receive incoming calls after failover occurs Chapter 7: Resources......................44 ........................44 Documentation ..........................44 Support ................44 Using the Avaya InSite Knowledge Base October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 7: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document provides procedures for installing, configuring, administering, and troubleshooting the Avaya H229 phone. This document is primarily intended for implementation engineers and administrators. Change history This section describes the key changes since the first issue of this document. This section is not included in new documents that have not been updated since the first issue.
  • Page 8 20. • Added Service port page on page 21. • Updated VPN page on page 22. • Added Device certificates page on page 41. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 2: Overview

    Chapter 2: Overview The Avaya H229 phone is a SIP-based phone, intended to be used in hotels. The phone supports a variety of telephony operations, including making and answering a call, transferring a call, placing a call on hold, and accessing voice mail messages.

  • Page 10: Chapter 3: Initial Setup And Connectivity

    Chapter 3: Initial setup and connectivity Device connections The following images show the connectors and ports available on the Avaya H229 phone: Callout Description Cable trough. WAN port. Headset port for connecting the headset cord. Handset wire trough. Wall mount holes.

  • Page 11: Dimensions

    Dimensions Dimensions The following table shows the dimensions of the Avaya H229 phone. Parameter Dimension Width 95 mm Length 220 mm Mounting the phone on the wall Procedure 1. Screw the embedded junction box onto the wall. Use the following dimensions when screwing the embedded junction box onto the wall:...

  • Page 12: Chapter 4: Phone Settings Configuration And Management

    Use this procedure to verify the IP address settings. Procedure 1. Pick up the handset. 2. Press and hold # for approximately three seconds to hear information about the IP address. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 13: Configuring Automatic Phone Provisioning

    6. (Optional) Configure other settings, such as font, icons, and background images. 7. Copy the configuration file. 8. For each SIP account, change the file name to match each phone's MAC address. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 14: Accessing The Web Portal

    Important: Change the password after logging in for the first time. Related links Guidelines for changing passwords on page 19 Web portal navigation on page 18 October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 15: Configuring The Phone Using The Dhcp Or Static Provisioning Server

    If the configuration file on the server is same then it wont update. h. Click Apply when you are ready to apply your changes. i. Open the configuration file. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 16: Configuring Phone Provisioning By Using Plug And Play

    4. In the AUTOUPDATE CONFIG MODULE section of the configuration file template, set PNP Interval to 1. 5. Upload the configuration file on the file server. Related links Managing phone reboots on page 17 October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 17: Managing Phone Reboots

    Session Manager. If you end an active call after failover occurs, the line on Communication Manager might remain busy. If this occurs, you will not be able to receive incoming calls. Use this ® procedure to modify the configuration on Avaya Aura to prevent this issue from happening. Procedure Do one of the following: •...

  • Page 18: Chapter 5: Web Portal Navigation

    Important: Change the password after logging in for the first time. Related links Guidelines for changing passwords on page 19 Web portal navigation on page 18 October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 19: System Tab

    Guidelines for changing passwords For security reasons, Avaya recommends that you update your password from time to time. You should also change your password after logging in to the web portal for the first time.

  • Page 20: Configurations Page

    From this page, you can configure settings for upgrades. You can also manually upgrade firmware by navigating to the latest firmware file and then click Upgrade. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 21: Auto Provision Page

    Network tab You should upgrade software for the Avaya H229 phone to keep the devices up-to-date, to gain access to new features, and to enhance stability and security. You can configure manual or automatic provisioning for the phones. For more information, see...

  • Page 22: Advanced Page

    With VPN, the device can create a tunneling connection to a server and become part of the server’s network. The network transmission of the device can be routed through the VPN server. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 23: Line Tab

    The following sections describe the options that you can access from the Line tab. SIP page To access this page, click the Line tab and then click SIP. The following table describes SIP parameters to be configured for the Avaya H229 phone: Option Description...
  • Page 24 Number of unconditional Auto Answering Delay Use this option to set the for Unconditional call forward delay for incoming calls before the system automatically answers it. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...
  • Page 25 You can also enable speaker phone or use a headset. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...
  • Page 26 Use this check box to Name add quote in display Codec enable using a single name. codec in response to an incoming call request. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...
  • Page 27 %hh hex refreshment. The call code. session is ended if there is no new session timer event update received after the timeout period. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...
  • Page 28 BLF phone. If the sever does not support the subscription package, the registered server and subscription server will be separated. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 29: Dial Peer Page

    Destination Destination IP address. Port Signal port. The default is 5060 for SIP. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...
  • Page 30 To dial a long distance call to Beijing requires dialing area code 010 before the local phone number. Using this feature, 1 can be substituted for 010. Configure the dial peer settings as follows: Field Value Phone Number Destination Port Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...
  • Page 31 If the dialed number ends with the fixed prefix number, the phone sends out your dialed phone number deleting the prefix number automatically. Configure the dial peer settings as follows: October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 32: Dial Plan Page

    To access this page, click the Line tab and then click Global Settings. From this page, you can configure global settings for lines and upload the TLS certification file. The following table describes SIP and STUN settings to be configured for the Avaya H229 phone: October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 33: Sip Hotspot Page

    23. The SIP account for the SIP hotspot client is automatically obtained from the SIP hotspot server. Procedure 1. On the web portal, navigate to Line > SIP Hotspot. 2. In Enable Hotspot, select Enable. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 34: Phone Settings Tab

    To access this page, click the Phone Settings tab and then click Features. The following table describes the common configuration settings for the Avaya H229 phone. Only supported options are described. Some unsupported features are displayed in the web interface, but they are not described in this table.
  • Page 35 SIP header of alert-info instruction to automatically answer the call after specific delay time. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...
  • Page 36 XML server. When device accepts active the phone receives URI command. request, it determines whether to display the content sent by the specified server. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 37: Audio Page

    To access this page, click the Phone settings tab and then click Audio. The following table describes the audio configuration settings for the Avaya H229 phone. Only supported options are described. Some unsupported features are displayed in the web interface, but they are not described in this table.
  • Page 38 DTMF Payload Type Use this option to set the ms or 320/20 ms. DTMF payload type. The value must be from 96 to 127. Table continues… October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 39: Mcast Page

    SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening addresses without involving SIP signaling. You can specify up to 10 multicast listening addresses The following table describes the MCAST settings to be configured for the Avaya H229 phone: Option Description...

  • Page 40: Advanced Page

    Trusted certificates page To access this page, click the Phone Settings tab and then click Trusted Certificates. From this page, you can update and delete trusted certificates files. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 41: Device Certificates Page

    You can also make a web call by clicking on the phone number in a call log. Note: The phone can store approximately 629 call logs in total. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 42: Chapter 6: Troubleshooting

    2. Verify the IP address you entered in your browser. 3. After verifying the connections, if necessary, reset the device to its factory default settings. IP address issue Condition The IP address cannot be obtained. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 43: Calls Cannot Be Made

    Communication Manager is automatically released based on the timer expiration. Solution To prevent this issue from happening, perform the configuration outlined in Avaya Aura configuration for failover on page 17. October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

  • Page 44: Chapter 7: Resources

    • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
  • Page 45 Use the Avaya InSite Knowledge Base for any potential solutions to problems. 1. Go to http://www.avaya.com/support. 2. Log on to the Avaya website with a valid Avaya user ID and password. The system displays the Avaya Support page. 3. Click Support by Product > Product Specific Support.
  • Page 46 39–41 configuring ip address ..........System tab ..............19–21 IP address ................12 upgrade ................ legal notices ................password ................phone reboot stop ................17 phone settings configuration ..........12 October 2019 Installing and Administering the Avaya H229 Phone Comments on this document? infodev@avaya.com...

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