Creating An Archive File; Troubleshooting Adaptec Storage Manager - Adaptec Storage Manager User Manual

Creating an Archive File

Your Adaptec Storage Manager service representative might ask you to
create a configuration and status information archive file to help
diagnose a problem with your system.
To create the archive file:
In the Enterprise View, click the local or remote system on which the
1
problem is occurring.
In the menu bar, select Actions, then click Save support archive.
2
Enter a name for the archive file or accept the default name, then
3
click Save.

Troubleshooting Adaptec Storage Manager

If you experience problems installing or using Adaptec Storage
Manager, follow these suggestions:
Ensure that you are logged in to Adaptec Storage Manager at the
permission level you need to perform the tasks you want. (See
for more information.)
Ensure that all managed systems are powered on and that you are
logged in to any remote systems you want to manage. (See
for more information.)
Check all cable connections.
Try uninstalling and reinstalling Adaptec Storage Manager.
Chapter 16: Solving Problems
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