Troubleshooting Tips - Kasco 3400JF Owner's Manual

dress for correspondence regarding the warranty
claim.
Any expedited shipping method for the return of the
unit is at the customer's expense. Kasco Marine will
return units repaired under warranty at our expense via
ground freight within the continental United States.
Other Repairs:
Most failed equipment can be repaired at substantially
lower costs than replacement with new. Please ship
according to the instructions in the previous section.
Again, it is best to call ahead for a Return Authori-
zation Number and/or Repair Form so we know the
repair is coming.
Kasco Marine does estimates on repairs at the request
of the customer. The request for estimate should be
included in the letter that accompanies the returned
unit and must include a daytime phone number and/or
e-mail address. Estimate options are as follows:
We will contact the customer with a total after the unit
has been evaluated, but before the work is performed.
We will repair the unit only if repair costs are under a
stated dollar amount. Example: "Please repair if total
is under $150.00 before shipping charges."
All estimates that are rejected for repair will be de-
stroyed unless otherwise directed by the customer. If
the customer would like the unit returned, the unit will
be restored as closely as possible to the condition in
which it was received and shipped at the customer's
expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to the cus-
tomer prepaid with Visa or Mastercard or shipped
C.O.D. with C.O.D. charges unless otherwise directed.
Kasco Marine will contact for credit card information
upon completion of the estimate.
All other warranty and repair inquiries should be di-
rected to Kasco Marine, Inc. at 715-262-4488 or
returns@kascomarine.com
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Troubleshooting Tips

Below are some helpful troubleshooting tips. If a
problem occurs, please double check the assembly and
installation instructions as well as the instructions for
the proper control panel. More troubleshooting tips
can be found at www.kascomarine.com
"My Fountain trips the ground fault interrupter in the
C-25, C-85, or C-95."
This is the most common symptom of several
possible problems. To correctly diagnose the problem,
you will need to collect more information. A Ground
Fault Interrupter (GFI) breaker that trips can in-
dicate an electrical service problem, water contamina-
tion in the unit and/or cord, bad breaker, control
box problems, motor problems, etc. Try to find out the
answers to these questions before you contact
Kasco to narrow down the problem.
• How long does it take to trip the breaker?
• Does it always take the same amount of time to
trip?
• How many times has it tripped?
• Has there been any electrical problems in the area
recently?
"My Fountain seems to run slowly."
This can also be a symptom of several possible
problems. There could be an electrical problem where
the unit is not getting the proper voltage. This could
also indicate a problem with the motor of the unit,
which needs to be looked at by an Authorized Repair
Center. Check that the unit is receiving the proper
voltage, and, if so, contact Kasco for further steps.
"My Fountain hums, but will not start. When I spin
the prop with a stick, it starts up."
This indicated a problem with the Starting
Capacitor. Each Kasco Fountain is equipped with a
Starting Capacitor to get the unit going when it is first
plugged in. If it is operating, but not spinning and can
be started by spinning the prop with a stick, the Start-
ing capacitor needs to be replaced by an Authorized
Repair Center.
"My Fountain turns itself off and back on without the
timer and without tripping the GFI breaker."
Each Kasco Fountain has a Thermal Overload
built in that will turn the unit off when it overheats.
Once the unit has cooled down, it will start back up. If