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Problem
The mouse pointer
does not appear on
the screen.
Wrong time and/or
date on the PC.
USB device not re‐
sponding.
MCU 1720
Equipment Manual, 09/2019, A5E47437728B AB
Possible cause
The mouse driver is not
loaded.
The mouse is not connec‐
ted.
Operating system does
not support the USB port.
The operating system
does not have a suitable
driver for the USB device.
To correct or avoid error
Check whether the mouse driver is properly installed and present when
you start the application program. For more detailed information, refer
to the manuals for the mouse or application programs.
Check whether the mouse cord is properly connected to the system
unit. If you use an adapter or extension on the mouse cable, also check
the connectors.
If the mouse pointer still does not appear on the screen after you have
performed these checks and measures, please contact your technical
support team.
● Press <ESC> during the booting process to open the BIOS Setup.
● Set the time and date in the setup menu.
No remedy
Install a suitable driver; the correct driver can often be downloaded from
the homepage of the device's manufacturer.
The EWF for Windows Embedded Standard must first be disabled.
Service and maintenance
9.1 Troubleshooting
85
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