Monitoring And Reporting With Netiq Vivinet Assessor, Vivinet Appmanager, And Vivinet Diagnostics - Avaya Communication Server 1000 Installation And Commissioning Manual

Planning
Communication Server 1000 Telephony Manager can perform some alarm-management
functions and is a trap receiver for the voice products it supports. It polls call servers, through
SNMP, for additional alarms that are not sent as traps. Alarms can be received from the
Communication Server 1000. Communication Server 1000 Telephony Manager can display
fault information locally and also send the traps on to ENMS, Vivinet Manager, or other
management platforms.
Monitoring and reporting with NetiQ Vivinet Assessor, Vivinet
AppManager, and Vivinet Diagnostics
Vivinet Assessor is a Network Health Check and diagnostics tool. The software also has a
number of features for the ongoing monitoring and reporting of issues. You can install
Performance Endpoint agents on laptops that have WLAN interfaces, to monitor the
performance and quality of the WLAN. Send this data to the Vivinet Manager for reporting and
analysis. You can configure the agents with a schedule for generating VoIP traffic to run spot
checks on the ability of the network to support VoIP at required quality levels.
Vivinet AppManager is a product that can be purchased separately and used in conjunction
with Vivinet Diagnostics to provide detailed service-level monitoring, reporting, and
troubleshooting in a diverse network environment.
For the Communication Server 1000, Vivnet AppManager provides information about the
percentage of devices available versus unavailable, health of interfaces, Voice Call Quality
and QoS for Signaling Server, and Voice Gateway Media Cards. AppManager also provides
summary analysis for data loss, jitter, latency, and R-Value.
Vivinet Diagnostics is a product that can be purchased separately and used in conjunction with
Vivinet AppManager. After Vivinet AppManager receives a call-quality alert from an Avaya
voice system such as a Communication Server 1000 or Avaya Business Communications
Manager (Avaya BCM) for a call in progress, AppManager generates an alert.
The alert from Vivinet AppManager activates Vivinet Diagnostics, which traces the path of the
call, collects diagnostic information, and can perform root cause analysis. You can save the
results for further analysis and action. For an example, see
example on page 63.
62 Avaya WLAN IP Telephony Installation and Commissioning
Figure 9: NetiQ Vivinet Diagnostics
November 2010