Repair Policy - James Rebarscope R-C-400 Operator's Manual

Repair Policy

United States | Canada | International
Ship the instrument in a box that meets UPS, Fed Ex, and standard
shipping regulations. Enclose a note describing the problem(s) you
are having. Include the name and phone number of the contact
person in your organization.
The instrument will be evaluated within one week of receipt. The
contact person will be notified with an estimate of the cost of the
repair.
Upon receipt of your authorization of repair and payment terms,
delivery time will be 2 weeks from that day.
If you need the repair back sooner than this, you have the option of
paying an express service fee of 10 percent of the purchase price
of said instrument, plus the repair cost. With this service, you can
receive the instrument back within 3 working days in the USA (5
working days for Europe).
International repair shipments must contain a commercial invoice
listing the instrument being returned and must contain the words:
Country of manufacture: USA
Instrument being returned to manufacturer for repair – no value for
customs, value for carriage only.
Ship the complete system to:
Attn: Repair Department
James Instruments, Inc. - USA
3727 North Kedzie Avenue
Chicago, IL 60618-4503
USA
Home page: www.ndtJames.com
E-mail: info@ndtJames.com
europe@ndtJames.eu
www.ndtJames.com
Attn: Repair Department
James Instruments, Inc.
Windmolen 22
7609 NN Almelo
The Netherlands
70
Europe
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