Hologic ThinPrep Operator's Manual page 149

6
T
ROUBLESHOOTING
To restart the Integrated Imager, press the Restart button. The application quits and restarts. (The
computer stays powered on.) The splash screen will display while the system goes through the
power on self test. The system is ready for use when the main screen displays and the Admin
Options and Login buttons are active again.
If an error persists, or if the instrument cannot successfully reboot, contact Technical Support.
If you wish to turn the instrument off, rather than restart, press the Shut Down button and allow the
system to quit the application and shut down the computer. Do not interfere with the instrument
while this happens. After the computer has shut down, turn off the power switch on the microscope.
The error should be cleared when the system next boots up. If it persists or the instrument cannot
successfully boot up, contact Technical Support.
The Service button is available for Hologic service personnel to access the service mode, if a field ser-
vice call is necessary.
Table 6.1: Integrated Imager Error Codes
Error
Display Message
Number
4600 Time out waiting for Frame
Processor completion
6200 Slide cannot be imaged
6201 Slide cannot be imaged
6354 Image processing algorithm
failure
6357 Invalid image frame object ref-
erence
6371 Frame processor startup error
6615 Slide cannot be imaged
6617 Slide cannot be imaged
6621 Slide cannot be imaged
6623 Slide cannot be imaged
6.8
®
ThinPrep Integrated Imager Operator's Manual
Error Type
Recoverable Press OK. Check slide morphology (too dense). Attempt
to reimage slide.
Recoverable Press OK. Check slide quality. Attempt to reimage slide.
Recoverable Press OK. Check slide quality. Attempt to
reimage slide.
Non-recoverable Press OK. Shut down Imager and restart.
Non-recoverable Press OK. Shut down Imager and restart.
Non-recoverable Press OK. Shut down Imager and restart.
Recoverable Press OK. Check slide morphology (artifacts). Attempt
to reimage slide.
Recoverable Press OK. Check slide quality (bubbles). Attempt to
reimage slide.
Recoverable Press OK. Check slide morphology (scant). Attempt to
reimage slide.
Recoverable Press OK. Check slide morphology (overabundance of
cells). Attempt to reimage slide.
Action