Epson WorkForce Enterprise WF-M20590 Series User Manual page 172

User's Guide
Checking the printer
The print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged.
Clean the print head if any of the print head nozzles are clogged.
Checking the paper
❏ Use paper supported by this printer.
❏ Be careful when handling and storing paper. Store paper in a location with low humidity, and reseal paper
packets once they have been opened.
Checking the print settings
❏ Select the appropriate paper type setting for the type of paper loaded in the printer.
❏ Print using a higher quality setting.
Checking the ink cartridge
Try to use genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
Related Information
"Checking the Clogged Nozzles" on page 150
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"Available Paper Types and Capacities" on page 26
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"Unavailable Paper Types" on page 29
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"Paper Storage" on page 30
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"Ink Cartridge" on page 130
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Paper is Smeared or Scuffed
❏ Check if it can be used with this product.
❏ Check how to load paper and the number of sheets.
❏ Check the paper condition. If paper absorbs moisture, it becomes wavy or curls that may cause the trouble.
❏ If papers are smeared or scuffed frequently, try using newly opened papers.
❏ Keep paper that you opened once sealed in a plastic bag.
❏ Try Thick Paper mode. Tap Settings > General Settings > Printer Settings > Thick Paper. See the printer's
LCD screen for the setting options.
❏ If paper is still smeared after enabling Thick Paper, reduce the print density or copy density.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
"Available Paper Types and Capacities" on page 26
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"Unavailable Paper Types" on page 29
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"Paper Handling" on page 29
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"Paper Storage" on page 30
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"Setting the Paper Type" on page 32
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Solving Problems
172