Tasks And Responsibilities When Installing Updates - Fujitsu SE700 User Manual

Customer Support and maintenance
2.9.4.2

Tasks and responsibilities when installing updates

The table below shows the tasks of the administrator and of Customer Support and also the
sequence when installing and managing updates.
Update type Administrator
Security fix
Hot fix
Add-on pack –
1
with respect to optional add-on packs or new versions of the add-on packs installed by default
72
All tasks are performed by the administrator:
– Clarify requirements
– Provide maintenance window (if
necessary)
– Procure security fix
– Transfer security fix to system
– Install security fix and, if necessary,
activate it explicitly with reboot
– Provide maintenance window (if
necessary)
Clarify requirements
– Procure software
– Transfer software to system
– Install/uninstall software
Service
Inform and support the customer
when required
–
–
–
–
1
–
Architecture and strategies
Clarify requirements
Procure hot fix
Transfer hot fix to system (via
remote service or on site)
Install hot fix (via remote service
or on site)
1
Clarify requirements
U41855-J-Z125-3-76