Out-Of-Box Failures - NCR RealPOS 72XRT POS User Manual

Installing the Terminal 2-59

Out-of-Box Failures

During installation if there is an Out of Box failure, the defective component will be
replaced. The defective part number must be identified by trained service personnel. If
required, contact your Equipment Provider, NCR Customer Service or your Service
Provider to diagnose the failure to the component level.
A replacement component can be acquired by contacting the NCR Customer
Satisfaction Hotline between the hours of 8AM and 5PM EST, Monday - Friday:
• 1-800-528-8658 (USA)
• 770-623-7400 (Internationally)
or
E-mail: CustomerSat.Retail@NCR.com
Please have the following information available:
1. NCR Order Number (Order # on label of box)
2. Product Model Number
3. Unit Serial Number
4. NCR part number of defective/missing/wrong component
5. Number of Units Staged/Installed
6. Organization Code
7. Shipping Address with Contact Name & Phone Number