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Helix M1000 Q4 Mobile
Maintenance
The Showtec Helix M1000 Q4 Mobile requires almost no maintenance. However, you should keep the unit
clean. Otherwise, the fixture's light output will be significantly reduced. Disconnect the mains power
supply and then wipe the cover with a damp cloth. Wipe the front glass panel clean with glass cleaner
and a soft cloth. Do not use alcohol or solvents. The front glass panel will require weekly cleaning, as
smoke-fluid tends to build up residues, reducing the light output very quickly. Do not immerse in liquid.
Keep connections clean. Disconnect electric power, and then wipe the DMX and audio connections
with a damp cloth. Make sure connections are thoroughly dry before linking equipment or supplying
electric power.
The operator has to make sure that safety-related and machine-technical installations are to be
inspected by an expert after every year in the course of an acceptance test.
The operator has to make sure that safety-related and machine-technical installations are to be
inspected by a skilled person once a year.
The following points have to be considered during the inspection:
01) All screws used for installing the device or parts of the device have to be tightly connected and must
not be corroded.
02) There may not be any deformations on housings, fixations and installation spots.
03) Mechanically moving parts like axles, eyes and others may not show any traces of wearing.
04) The electric power supply cables must not show any damages or material fatigue.
Troubleshooting
No Light
If the light effect does not operate properly, refer servicing to a technician.
Suspect three potential problem areas as: the power supply, the LEDs, the internal fuse.
01) Power supply. Check if the unit is plugged into an appropriate power supply.
02) The LEDs. Return the Helix to your Showtec dealer.
03) The internal fuse. Return the Helix to your Showtec dealer.
04) If all appears to be O.K., plug the unit in again.
05) If you are unable to determine the cause of the problem, do not open the Helix, as this may
damage the unit and the warranty will become void.
06) Return the device to your Showtec dealer.
No Response to DMX
01) Check the DMX setting. Make sure that DMX addresses are correct.
02) Check the DMX cable: Unplug the unit; change the DMX cable; then reconnect to electrical power.
Try your DMX control again.
03) Determine whether the controller or light effect is at fault. Does the controller operate properly with
other DMX products? If not, take the controller in for repair. If so, take the DMX cable and the light
effect to a qualified technician.
Ordercode: 43740
35
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