Frequently Asked Questions - MobileHelp Cellular Duo System Complete User Manual

Frequently Asked Questions

How do I call for help?
Press your Neck Pendant, Wrist Button, or red Emergency Button on your Base Station or
Mobile Device.
Do I need my Mobile Device when I leave my home?
Yes. Always take your Mobile Device with you when leaving your home. Wear your Neck
Pendant or Wrist Button at all times, both at home and away, so help is never out of reach.
What happens if I push the button but I can't speak?
If you are unable to speak or be heard, we will assume it is an emergency and notify
Emergency Response on your behalf. We will also notify the personal contacts listed on
your profile.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, simply notify the Emergency Operator when they
respond that "THIS IS A FALSE ALARM." The operator will disconnect and no further
action will be taken.
How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel are
authorized to break into your home to help you and cannot be held responsible for any
damages caused as a result of gaining entry.
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