MobileHelp Cellular Duo System User Manual

Mobile medical alert systems

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User manual (36 pages)

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Page 1 Mobile Medical Alert Systems Help at the touch of a button Duo, Classic and Solo Systems MHP8003-179E MobileHelp | Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 1 8/16/2018 11:14:10 AM...
Page 2 MobileHelp Complete User Guide This User Guide includes information covering the 4 most popular MobileHelp Systems: Cellular Duo System Cellular Classic System Solo System Mobile Duo System Note: Remember to always carry the Mobile Device with you when going outside of your home.
Page 3: Optional Accessories
Cellular Duo System What’s in the Box Neck Pendant or Cellular Mobile Cradle Power Mobile Base Station Device Wrist Button Charger Cord Case Optional Accessories PRESS HELP Wall Button Fall Button The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™...
Page 4 Optional Accessories PRESS HELP Wall Button Fall Button The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™ ™ has a separate user guide. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 4 8/16/2018 11:14:12 AM...
Page 5: Solo System
The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™ ™ has a separate user guide. Products may vary based upon system type. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 5 8/16/2018 11:14:12 AM...
Page 6 The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™ ™ has a separate user guide. Products may vary based upon system type. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 6 8/16/2018 11:14:12 AM...
Page 7 Figure 1 Setup Guide for the MobileHelp Medical Alert System We thank you for choosing a MobileHelp Medical Alert System and welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option.
Page 8 Cellular Base Station Features (Front) Speaker/Microphone ON/OFF Temperature Switch (Back) Date & Time Signal Strength Indicator Emergency Reset Button Button Battery Charge TEST Volume Indicator Button Figure 2 MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 8 8/16/2018 11:14:12 AM...
Page 9 Mobile Device System Features Speaker Emergency Light (red ring) Emergency Help Button ON/OFF Button USB Charging Port Low Battery Cellular GPS Indicator (yellow) Indicator (red) Indicator (green) Figure 3 MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 9 8/16/2018 11:14:12 AM...
Page 10 *Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 10 8/16/2018 11:14:12 AM...
Page 11: Step 1. Select A Location
Base Station into an electrical outlet. Figure 4 To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 11 8/16/2018 11:14:13 AM...
Page 12 FCC ID: PXTCBS4-01 ON/OFF IC ID: 10876A-CBS401 This product contains; CAN ICES-3(B)/NMB-3(B) Module FCC ID:XPY1EHQ24NN Module IC ID: 8595A-1EHQ24NN Switch Manufactured For MobileHelp Made in Malaysia Figure 5 Figure 6 MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 12 8/16/2018 11:14:13 AM...
Page 13 WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 13 8/16/2018 11:14:13 AM...
Page 14: Step 3. Charge Your Mobile Device
When the device is fully charged, the red light will turn off. It will take up to 3 hours for the device to be fully charged. Figure 8 MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 14 8/16/2018 11:14:13 AM...
Page 15 Press the ON/OFF button and hold for approximately two seconds. All the lights will turn ■ ■ off and you will hear a beep. This indicates your Mobile Device was successfully turned off. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 15 8/16/2018 11:14:13 AM...
Page 16 Testing your Cellular Duo System Please test your system on a weekly basis using the TEST button. In order to test your system on battery backup, please unplug the power from the AC outlet. ■ ■ Always have your Mobile Device nearby when testing your system. It is possible that the ■...
Page 17 EMS will be contacted. If you unplugged your Base Station for the test, once you have finished testing, ■ ■ please remember to plug the power back into the AC outlet. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 17 8/16/2018 11:14:13 AM...
Page 18 Please contact Technical Support. If you unplugged your Base Station for the test, once you have finished testing, ■ ■ please remember to plug the power back into the AC outlet. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 18 8/16/2018 11:14:13 AM...
Page 19 Fall Signal hold Button to Cancel” button on the Fall Button for 5 seconds to cancel the signal. Fall Alarm is canceled “Alarm Canceled” Alarm has been canceled. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 19 8/16/2018 11:14:13 AM...
Page 20 Reset Button within 30 minutes, the reminder will be recorded as ignored. For complete instructions for Medication Reminders, please log in to MobileHelp ■ ■ Connect and under the “Help” tab, click on “MobileHelp Connect User Guide.” If you have any questions, please call 1-877-827-6207 and select Technical Support. ■ ■...
Page 21 Note: If you have a SOLO system, both your charging cradle and your Mobile Device will beep after you call for help. Figure 10 Please remember, it is important to test your SOLO system monthly. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 21 8/16/2018 11:14:13 AM...
Page 22: Mobile Device
Technical Information MobileHelp Model Number FCC Product Code Input Output Current Rating MD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAh Radio Frequency All devices frequency transmission = 433 MHz MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 22 8/16/2018 11:14:13 AM...
Page 23 FCC Product Code Input Output Current Rating MD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAh IGPFD-01 PXTPFD-01 Internal 3.6 VDC 1200 mAh Radio Frequency All devices frequency transmission = 433 MHz MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 23 8/16/2018 11:14:13 AM...
Page 24 Mobile Device or 600 feet from the Base Station, depending on the size and construction of your home. The Mobile Device is not waterproof. Do not expose to water, rain, extreme humidity, sweat, ■ ■ or other moisture. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 24 8/16/2018 11:14:13 AM...
Page 25 Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not ■ ■ attempt to dry your button out in the microwave or oven. If the LED on your pendant flashes amber, the battery is low. Please contact MobileHelp ■ ■ immediately to provide you with a replacement pendant.
Page 26: Frequently Asked Questions
Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be held responsible for any damages caused as a result of gaining entry. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 26 8/16/2018 11:14:13 AM...
Page 27 We recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Service at 1-877-827-6207 to ensure your code is noted on your account.
Page 28 We can transfer your service to your new location. Just give us a call at 1-877-827-6207 and speak with Customer Service one week before you go to determine whether the service will be available at your other home. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 28 8/16/2018 11:14:13 AM...
Page 29 Use one hand to hold the cone shaped part. Use the other to pull the top string to shorten the lanyard. Do the reverse to tighten the lanyard. Magnetic lanyard: These lanyards are not adjustable and are only available upon request. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 29 8/16/2018 11:14:13 AM...
Page 30 No, you can only communicate with the monitoring center through your Base Station and/ or Mobile Device only. Your Help Buttons do not have a speaker or microphone. Does the Wrist Button strap contain any latex? No, the strap MobileHelp uses is silicon based with no latex content. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 30...
Page 31: Fda Statement
FDA Statement MobileHelp is an FDA Registered Company. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States.
Page 32: Rf Exposure Information
(RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 32 8/16/2018 11:14:13 AM...
Page 33: Bluetooth Modem
2. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Ce produit répond aux spécifications techniques applicables à l’innovation, Science et Développement économique Canada. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 33 8/16/2018 11:14:13 AM...
Page 34: Radio Frequency (Rf)
3000 mAh MD3-01 Internal 3.7 VDC 930 mAh CBS4-02 115 V 5 VDC 3000 mA CBS4-02 Battery Backup 4.2 VDC 3000 mAh Radio Frequency (RF) All devices frequency transmission = 433MHZ MHP8003-179E MobileHelp Customer Service 1-877-827-6207 CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 34 8/16/2018 11:14:13 AM...
Page 35 Off while charging: Battery is fully charged. On: Indicates you successfully pushed your button and EMERGENCY LIGHT sent an alert to the monitoring center. All lights off Device is turned off. MHP8003-179E MobileHelp Complete User Guide CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 35 8/16/2018 11:14:14 AM...
Page 36: Corporate Headquarters
1-800-800-1710 Monday - Friday 8am to 8pm EST email: sales@mobilehelp.com Saturday 9am to 6pm EST Emergency Support Excluding Holidays email: cs@mobilehelp.com Available 24/7 via MobileHelp System Copyright ©2018 MobileHelp LLC. All Rights Reserved. MHP8003-179E CBS4.0_Complete_UserGuide_MHP8003-179E_12mech.indd 36 8/16/2018 11:14:14 AM...

This manual is also suitable for:

Cellular classic system Solo system Mobile duo system