Related Manuals for MobileHelp IGP-01
Summary of Contents for MobileHelp IGP-01
- Page 1 Mobile Medical Alert Systems Help at the touch of a button Cellular Base Station Gen 5.0 MHP8003-359B MobileHelp | Complete User Guide...
- Page 2 MobileHelp Complete User Guide This MobileHelp User Guide includes information covering the following MobileHelp System: Classic LT System MHP8003-359B MobileHelp Customer Service 1-877-827-6207...
- Page 3 Neck Pendant OR Wrist Button Cellular Base Station Optional Accessories PRESS HELP Wall Button Fall Button The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™ ™ has a separate user guide. MHP8003-359B MobileHelp Complete User Guide...
- Page 4 Figure 1 Setup Guide for the MobileHelp Medical Alert System We thank you for choosing a MobileHelp Medical Alert System and welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option.
- Page 5 Cellular Base Station Features Cellular Base Station Features (Front) Speaker/Microphone ON/OFF Switch (Back) Signal Strength Indicator Emergency Reset Button Button Volume Test Battery Charge Icon Indicator Figure 2 MHP8003-359B MobileHelp Complete User Guide...
- Page 6 Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Users should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls. MHP8003-359B MobileHelp Customer Service 1-877-827-6207...
- Page 7 Plug the power cord that is attached to the back of the Base Station into an electrical outlet. Figure 4 To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. MHP8003-359B MobileHelp Complete User Guide...
- Page 8 “–” or the “+” sign, to adjust if the voice is too loud or too soft. (01)00862262000453(11)170623(21)1234 ON/OFF Model Number: CBS5-01 FCC ID: PXTCBS5-01 : 10876A-CBS501 CAN ICES-3(B)/NMB-3(B) Contains FCC ID: XPY1EHQ24NN Switch Contains IC : 8595A-1EHQ24NN Manufactured For MobileHelp 33431 Made in Malaysia Figure 5 Figure 6 MHP8003-359B MobileHelp Customer Service 1-877-827-6207...
- Page 9 - If your test was not successful, the Base Station will announce “user auto-test failed, please contact Technical Support.” If you unplugged your Base Station for the test, once you have finished testing, ■ ■ please remember to plug the power back into the AC outlet. MHP8003-359B MobileHelp Complete User Guide...
- Page 10 During this time, you may press and hold the receives a fall signal hold Button to Cancel button on the Fall Button for 5 seconds to cancel the signal. Fall alarm is canceled Alarm Canceled Alarm has been canceled. MHP8003-359B MobileHelp Customer Service 1-877-827-6207...
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Page 11: Important Safety Information
■ ■ 600 feet from the Base Station, depending on the size and construction of your home. If the LED on your pendant flashes amber, the battery is low. Please contact MobileHelp ■ ■ immediately to provide you with a replacement pendant. - Page 12 Risque de suffocation ou d’étranglement. La lanière pour bouton pendentif est conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur peut subir une blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets. MHP8003-359B MobileHelp Customer Service 1-877-827-6207...
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Page 13: Frequently Asked Questions
Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be held responsible for any damages caused as a result of gaining entry. MHP8003-359B MobileHelp Complete User Guide... - Page 14 We recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Service at 1-877-827-6207 to ensure your code is noted on your account.
- Page 15 We can transfer your service to your new location. Just give us a call at 1-877-827-6207 and speak with Customer Service one week before you go to determine whether the service will be available at your other home. MHP8003-359B MobileHelp Complete User Guide...
- Page 16 Use one hand to hold the cone shaped part, use the other to pull the top string to shorten the lanyard. Do the reverse to tighten the lanyard. Magnetic lanyard: These lanyards are not adjustable and are only available upon request. MHP8003-359B MobileHelp Customer Service 1-877-827-6207...
- Page 17 No, you can communicate with the monitoring center through your Base Station. Your help buttons do not have a speaker or microphone. Does the Wrist Button strap contain any latex? No, the strap MobileHelp uses is silicon based with no latex content. MHP8003-359B MobileHelp Complete User Guide...
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Page 18: Fda Statement
FDA Statement MobileHelp is an FDA Registered Company. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. - Page 19 U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with minimum distance 20cm between the radiator & your body. MHP8003-359B MobileHelp Complete User Guide...
- Page 20 2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d’en compromettre le fonctionnement. 2. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Ce produit répond aux spécifications techniques applicables à l’innovation, Science et Développement économique Canada. MHP8003-359B MobileHelp Customer Service 1-877-827-6207...
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Page 21: Technical Information
CBS5-01 Battery Backup 4.2 VDC 3000 mAh CBS5-01 115V 5 VDC 2000 mA CBS5-02 115V 5 VDC 2000 mA CBS5-02 Battery Backup 4.2 VDC 3000 mAh Radio Frequency (RF) All devices frequency transmission = 433MHZ MHP8003-359B MobileHelp Complete User Guide... - Page 22 Remember to complete the Medical Information Form that comes with your system and place this in a safe place that can be accessed by emergency personnel. You can print extra copies at any time by visiting www.mobilehelp.com/forms. MHP8003-359B MobileHelp Customer Service 1-877-827-6207...
- Page 23 1-877-827-6207 and select the Technical Support option. Please test your system when you can using the TEST icon, as instructed in this user guide. (refer to page 9) MHP8003-359B MobileHelp Complete User Guide...
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Page 24: Corporate Headquarters
Customer Service Sales phone: 1-877-827-6207 phone: 1-800-800-1710 Monday - Friday 8am to 8pm EST email: sales@mobilehelp.com Saturday 9am to 6pm EST Emergency Support Excluding Holidays email: cs@mobilehelp.com Available 24/7 via MobileHelp System Copyright ©2018 MobileHelp LLC. All Rights Reserved. MHP8003-359B...
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