MobileHelp Cellular Duo System Complete User Manual page 28

Why is my Help Button not activating my Base Station/Mobile Device?
Be sure to press the Help Button once firmly in the center to activate your Base Station
and/or Mobile Device. A small red light below the Neck Pendant or Wrist Button will flash.
If the Base Station and/or Mobile Device does not respond, check to ensure that the Help
Button is in range of the Base Station and/or Mobile Device. If you still have issues with your
system, please call 1-877-827-6207 and select Technical Support.
Is the Mobile Device waterproof?
The Mobile Device is water resistant and can be taken in the shower with you. The Help
Buttons (Neck Pendant, Wrist Button and Fall Button) are waterproof and can be submersed
in water.
What if I move to a different home, or my personal information has changed?
Please contact Customer Service at 1-877-827-6207 any time there are any changes to your
personal information, including changes to your address and phone number. Just give us a call
one week before you move to determine whether the service will be available in your area.
What if I spend part of the year in another home?
We can transfer your service to your new location. Just give us a call at 1-877-827-6207
and speak with Customer Service one week before you go to determine whether the
service will be available at your other home.
MHP8003-386B
28 MobileHelp Customer Service 1-877-827-6207
CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 28 4/2/2019 2:06:53 PM