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Summary of Contents for MobileHelp Cellular Duo System
- Page 1 Mobile Medical Alert Systems Help at the touch of a button Duo, Classic and Solo Systems MHP8003-386B MobileHelp | Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 1 4/2/2019 2:06:49 PM...
- Page 2 MobileHelp Complete User Guide This User Guide includes information covering the 4 most popular MobileHelp Systems: Cellular Duo System Cellular Classic System Solo System Mobile Duo System Note: Remember to always carry the Mobile Device with you when going outside of your home.
- Page 3 Cellular Duo System What’s in the Box Neck Pendant or Cellular Mobile Cradle Mobile Base Station Device Wrist Button Charger Case Optional Accessories PRESS HELP Wall Button Fall Button The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™...
- Page 4 Optional Accessories PRESS HELP Wall Button Fall Button The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™ ™ has a separate user guide. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 4 4/2/2019 2:06:51 PM...
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Page 5: Solo System
The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™ ™ has a separate user guide. Products may vary based upon system type. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 5 4/2/2019 2:06:52 PM... - Page 6 The Fall Button and Wall button are optional and at an additional cost. The Fall Button ™ ™ has a separate user guide. Products may vary based upon system type. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 6 4/2/2019 2:06:52 PM...
- Page 7 Figure 1 Setup Guide for the MobileHelp Medical Alert System We thank you for choosing a MobileHelp Medical Alert System and welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option.
- Page 8 Cellular Base Station Features (Front) Speaker/Microphone ON/OFF Temperature Switch (Back) Date & Time Signal Strength Indicator Emergency Reset Button Button Battery Charge TEST Volume Indicator Button Figure 2 MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 8 4/2/2019 2:06:52 PM...
- Page 9 Mobile Device System Features Snap-on Lanyard Speaker TEST Button Emergency Help Button ON/OFF Button Snap-on Lanyard Low Battery Cellular GPS Indicator Indicator (red) Indicator (green) (yellow) Figure 3 MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 9 4/2/2019 2:06:52 PM...
- Page 10 *Fall Button does not detect 100% of falls. If able, users should always push their Help Button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 10 4/2/2019 2:06:52 PM...
- Page 11 Base Station into an electrical outlet. Figure 4 To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 11 4/2/2019 2:06:52 PM...
- Page 12 FCC ID: PXTCBS4-01 ON/OFF IC ID: 10876A-CBS401 This product contains; CAN ICES-3(B)/NMB-3(B) Module FCC ID:XPY1EHQ24NN Module IC ID: 8595A-1EHQ24NN Switch Manufactured For MobileHelp Made in Malaysia Figure 5 Figure 6 MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 12 4/2/2019 2:06:52 PM...
- Page 13 Plug the AC adaptor into an electrical outlet that is not controlled by a light switch. ■ ■ WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 13 4/2/2019 2:06:53 PM...
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Page 14: Step 3. Charge Your Mobile Device
When the Figure 8 device is fully charged, the red light will turn off. It will take up to 3 hours for the device to be fully charged. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 14 4/2/2019 2:06:53 PM... - Page 15 Press the ON/OFF button and hold until the red battery light will illuminate. All the ■ ■ lights will turn off. This indicates your Mobile Device was successfully turned off. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 15 4/2/2019 2:06:53 PM...
- Page 16 Testing your Cellular Duo System Please test your system on a weekly basis using the TEST button. Always have your Mobile Device nearby when testing your system. It is possible that the ■ ■ Mobile Device will go to a live operator.
- Page 17 - The Mobile Device will announce “test call sent to Emergency Response Center.” - If your test was successful, you will hear “thank you for testing your device” from the Mobile Device. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 17 4/2/2019 2:06:53 PM...
- Page 18 Cellular Base Station from the AC outlet. Then follow the testing steps above. Once you have finished testing, please remember to plug the power back into the AC outlet. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 18 4/2/2019 2:06:53 PM...
- Page 19 If the help button on your Mobile Device is not working properly or if the light is blinking ■ ■ rapidly, please call 1-877-827-6207 and select Technical Support. Please remember, it is important to test your SOLO system monthly. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 19 4/2/2019 2:06:53 PM...
- Page 20 Fall Signal hold Button to Cancel” button on the Fall Button for 5 seconds to cancel the signal. Fall Alarm is canceled “Alarm Canceled” Alarm has been canceled. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 20 4/2/2019 2:06:53 PM...
- Page 21 Reset Button within 30 minutes, the reminder will be recorded as ignored. For complete instructions for Medication Reminders, please log in to MobileHelp ■ ■ Connect and under the “Help” tab, click on “MobileHelp Connect User Guide.” If you have any questions, please call 1-877-827-6207 and select Technical Support. ■ ■...
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Page 22: Mobile Device
Technical Information MobileHelp Model Number FCC Product Code Input Output Current Rating MD4-01 ZKQ-MHA Internal 3.7 VDC 1000 mAh Radio Frequency All devices frequency transmission = 433 MHz MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 22 4/2/2019 2:06:53 PM... - Page 23 FCC Product Code Input Output Current Rating MD4-01 ZKQ-MHA Internal 3.8 VDC 1000 mAh IGPFD-01 PXTPFD-01 Internal 3.6 VDC 1200 mAh Radio Frequency All devices frequency transmission = 433 MHz MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 23 4/2/2019 2:06:53 PM...
- Page 24 The Mobile Device can be used in the shower. Do not submerge in water. ■ ■ Service availability and access/coverage on the AT&T network is not available everywhere and at all times. Current GPS location may not always be available in every situation. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 24 4/2/2019 2:06:53 PM...
- Page 25 Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not ■ ■ attempt to dry your button out in the microwave or oven. If the LED on your pendant flashes amber, the battery is low. Please contact MobileHelp ■ ■ immediately to provide you with a replacement pendant.
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Page 26: Frequently Asked Questions
Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be held responsible for any damages caused as a result of gaining entry. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 26 4/2/2019 2:06:53 PM... - Page 27 We recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Service at 1-877-827-6207 to ensure your code is noted on your account.
- Page 28 We can transfer your service to your new location. Just give us a call at 1-877-827-6207 and speak with Customer Service one week before you go to determine whether the service will be available at your other home. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 28 4/2/2019 2:06:53 PM...
- Page 29 Lanyard is approximately 28” long. Magnetic lanyard: A grey breakaway lanyard that secures itself with magnets will be provided to subscribers who do not wear pacemakers. Lanyard is approximately 28” long. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 29 4/2/2019 2:06:53 PM...
- Page 30 No, you can communicate with the monitoring center through your Base Station and/or Mobile Device only. Your Help Buttons do not have a speaker or microphone. Does the Wrist Button strap contain any latex? No, the strap MobileHelp uses is silicon based with no latex content. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 30...
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Page 31: Fda Statement
FDA Statement MobileHelp is an FDA Registered Company. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. -
Page 32: Rf Exposure Information
(RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 32 4/2/2019 2:06:53 PM... -
Page 33: Bluetooth Modem
2. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Ce produit répond aux spécifications techniques applicables à l’innovation, Science et Développement économique Canada. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 33 4/2/2019 2:06:53 PM... -
Page 34: Radio Frequency (Rf)
930 mAh MD4-01 Internal 3.7 VDC 1000 mAh CBS4-02 115 V 5 VDC 3000 mA CBS4-02 Battery Backup 4.2 VDC 3000 mAh Radio Frequency (RF) All devices frequency transmission = 433MHZ MHP8003-386B MobileHelp Customer Service 1-877-827-6207 CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 34 4/2/2019 2:06:53 PM... - Page 35 Blinking slowly (off charger): Battery is low - you have about one hour of battery left. Blinking slowly while charging: Battery is charging. Off while charging: Battery is fully charged. All lights off Device is turned off. MHP8003-386B MobileHelp Complete User Guide CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 35 4/2/2019 2:06:53 PM...
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Page 36: Corporate Headquarters
Monday - Friday 8am to 8pm EST phone: 1-800-800-1710 Saturday 9am to 6pm EST email: sales@mobilehelp.com Excluding Holidays Emergency Support email: cs@mobilehelp.com Available 24/7 via MobileHelp System Copyright ©2019 MobileHelp LLC. All Rights Reserved. MHP8003-386B CompleteUserGuide_CBS_4_MD_4_MHP8003-386B_mech.indd 36 4/2/2019 2:06:53 PM...
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