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MobileHelp IGP-01 User Manual

Medical alert systems
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Mobile Medical Alert Systems
| User Guide
Cellular Classic System

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Summary of Contents for MobileHelp IGP-01

  • Page 1 Mobile Medical Alert Systems | User Guide Cellular Classic System...

  • Page 2: What's In The Box

    If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant. MobileHelp Customer Support 1-877-827-6207...
  • Page 3 TEST Figure 1 We thank you for choosing MobileHelp’s Medical Alert System and we welcome you the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option.
  • Page 4 Cellular Base Station Features (Front) Speaker ON/OFF Switch Temperature (Back) Date & Time Signal Strength Indicator Emergency Reset Button 70°F MAY 03 FRI Button 10:05 AM TEST Battery Charge Microphone Test Volume Indicator Button Figure 2 MobileHelp Customer Support 1-877-827-6207...
  • Page 5 Place it near an electrical outlet. ■ ■ Do not place any object in front of the Base Station. ■ ■ Do not place near any appliances that make noise. ■ ■ MobileHelp Cellular Classic System User Guide...
  • Page 6 Step 3. Turning on your Base Station (Please refer to Figures 3 and 4.) Turn on your Base Station using the on/off switch located on the back. ■■ If the Base is set up correctly, the Base Station will say “system ready.” ■ ■ MobileHelp Customer Support 1-877-827-6207...
  • Page 7 Within a few minutes of turning on the system, the Cellular Base Station will obtain the ■ ■ date and time from the cellular network and will appear in the display area. You are not able to set the date and time manually. MobileHelp Cellular Classic System User Guide...
  • Page 8 If you did not push your button when prompted to do so, the Base Station will still ■ ■ announce “user auto-test failed, please contact support.” However, since you did not push your button when prompted to do so, there is no reason to contact support. MobileHelp Customer Support 1-877-827-6207...
  • Page 9 Note: It is important that you test your system at least once a month. The test button light on your Base Station will flash green repeatedly within one (1) month of the last button press letting you know when it is time for you to test your system. MobileHelp Cellular Classic System User Guide...

  • Page 10: Important Safety Information

    600 feet from the Base Station depending on the size and construction of your home. Do not put the neck pendant or wrist button through the clothes washer or dryer, or ■ ■ attempt to dry your button out in the microwave or oven. MobileHelp Customer Support 1-877-827-6207...
  • Page 11 "reset" button within 30 minutes, the reminder will be recorded as ignored. For complete instructions for Medication Reminders, please log in to ■■ MobileHelp Connect and under the "Help" tab, click on "MobileHelp Connect User Guide." If you have any questions, please contact our customer support department at ■■ 1-877-827-6207.
  • Page 12 Risque de suffocation ou d’étranglement. La lanière pour bouton pendentif est conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur peut subir une blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets. MobileHelp Cellular Classic System User Guide...
  • Page 13 If I accidentally set off the alarm, what do I do? If you accidentally set off the alarm, let the alarm go through then simply inform the emergency operator that this is a “false alarm.” The operator will disconnect and no further action will be taken. MobileHelp Customer Support 1-877-827-6207...
  • Page 14 MobileHelp. Does the Wrist Button strap contain any latex? No, the strap MobileHelp uses is silicon based with no latex content. Can I replace the wrist button band? Yes, you may replace the wrist button band with a standard watch band of your choice.
  • Page 15 What if I spend part of the year in another home? We can transfer your service to your new location. Just give us a call one week before you go to determine if cellular coverage will be available at your other home. MobileHelp Customer Support 1-877-827-6207...
  • Page 16 When this happens, use the auto test button (see page 8) or do a live operator test (see page 9). Upon completing your test, the button will stop flashing. MobileHelp Cellular Classic System User Guide...
  • Page 17 We recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lockbox code will be stored on your account and given to emergency personnel to gain entry to your home without damage.
  • Page 18 MobileHelp check will be sent to the customer. ® Call MobileHelp at 1-877-827-6207 to request a return label postage slip. ■■ Make sure your equipment is turned off before shipping to avoid unnecessary ■■...
  • Page 19 Prorated refunds are calculated based upon the invoice date and the date the ■ ■ complete system is received by MobileHelp. If customer fails to return any of the items listed on their invoice, the retail charge for ■ ■...

  • Page 20: Fda Statement

    FDA Statement MobileHelp is a FDA registered medical device manufacturer. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States.
  • Page 21 Consult the dealer or an experienced radio/TV technician for help. ■ ■ 15.21 You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. MobileHelp Customer Support 1-877-827-6207...

  • Page 22: Rf Exposure Information

    This equipment complies with radio frequency (RF) exposure limits adopted by the Federal Communications Commission for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. MobileHelp Cellular Classic System User Guide...

  • Page 23: Technical Information

    3 VDC 230 mAh IGPWS-02 Internal 3 VDC 230 mAh IGPWC-01 115 V 5 VDC 1000 mA IGMCA-01 12 V 5 VDC MCC-02 115 VAC 5 VDC Radio Frequency (RF) All devices frequency transmission = 433MHZ MobileHelp Customer Support 1-877-827-6207...
  • Page 24 / Z > > / Z&  / Z^^ Z&...

  • Page 25: Corporate Headquarters

    1-877-827-6207 email: sales@mobilehelp.com Monday - Friday 8am to 8pm EST Saturday 9am to 6pm EST Emergency Support: Excluding Holidays Available 24/7 via MobileHelp System email: support@mobilehelp.com Copyright ©2015 MobileHelp , an Integrity Tracking LLC Company, All Rights Reserved. ® MHP8003-008F...

This manual is also suitable for:

Wbs-01Cellular classic systemIgp-02Cbs2-01

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