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MobileHelp Touch User Manual

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Touch | User Guide

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Summary of Contents for MobileHelp Touch

  • Page 1 Touch | User Guide...
  • Page 2 SETUP GUIDE FOR TOUCH We thank you for choosing a Medical Alert System and welcome you to the family. Congratulations on making a smart choice! If you have any questions during the setup process, please call Technical Support. Touch User Guide...
  • Page 3 Touch Features Time, Date & Tablet Back Features Power Button 7” Touch Display Status Bar Local Weather Power Button Integrated Front-facing Camera Home Screen Kickstand USB Charging Port Android 7.1.2 Connectivity: - 4G LTE Cellular - Bluetooth Home Help Button...
  • Page 4 Connecting your Touch Please perform the following steps when you receive your new Touch: Tablet Power Button Select a Location Plug the USB charging cord into an electrical outlet that is not controlled by a light switch. Plug the other end into the back of the Touch.
  • Page 5 Turning ON Your Touch Press and hold the Power Button on top of your Touch for 5 seconds until it powers on. Table t Power In about 60 seconds, your Touch will be Button turned on and the Home Screen will appear.
  • Page 6 You can reset the tutorial at any time by clicking on the Settings icon on the Home Screen and then selecting Reset Tutorial. Follow the instructions on the screen and click Next to go to the next screen until you are done with the tutorial. Touch User Guide...

  • Page 7: Home Screen

    Home Screen The following icons are available on your Home Screen. For more information, please questions, please call Technical Support. MobileVitals (Optional) Messaging Help Button Education (Optional) Reminders (Optional) Gallery Apps Touch User Guide...
  • Page 8 Touch. The Connect web portal powers the Messaging, Gallery, Reminders and MobileVitals (if purchased) apps on your Touch. You will need to login to your Connect account to access these features. Open the URL and use the User ID and Password we have provided to login to Connect.
  • Page 9 Connect: Adding Contacts to Your Circle With Connect and Touch, you are able to invite family members, friends, caregivers, and trusted connections to your “Circle.” Once they have accepted your invitation, members of your circle will be able to send and receive SMS text messages and emails to your Touch.
  • Page 10 (See Figure 4) 2. Click “Invite Friend.” (See Figure 5) 3. Enter the email address of the Figure 4 contact you’d like to invite to your Circle, then click “Invite.” (See Figure 6) Figure 5 Figure 6 Touch User Guide...
  • Page 11 (See Figure 8) Figure 8 Once the invited member of your Circle has saved a phone number to their Connect Profile, it will take about 10 minutes for their information to appear on your Touch. Touch User Guide...
  • Page 12 “Messaging” 2. Choose a display name. Press the “Update” button. 3. Now your Touch will be ready to send and receive both SMS text messages and emails from authorized contacts that are members of your Circle. Touch User Guide...
  • Page 13 Using Touch to Send and Receive Messages message the contacts in your Circle directly from your tablet. 2. Click “Messaging.” 3. Click the pink circle with a “+” inside of it that appears on the bottom right hand side of the screen.
  • Page 14 Your Touch Phone Number and Email Address both of these to communicate with members of your Circle through Touch. To view the phone number that contacts will send and receive SMS messages to, click the “About” icon in “Settings.” Scroll down to “Other info” at the bottom, where you will see the Phone number and email address associated with your Touch.
  • Page 15 Your Touch Gallery Touch features a Gallery application that can display images in slideshow form as a To add photographs and images to your Gallery, which you can choose to display in must be sent to the email address of your Touch.
  • Page 16 Click “Advanced Settings” from the “Settings” page to customize the screensaver display for your Touch. From this screen, you will have the option to add a Security Pin, set the duration of inactivity that should pass before the screensaver appears, and select whether or not you’d like the screensaver to display a clock and/or pictures.
  • Page 17 Schedule reminders in the Connect web portal and receive them directly from your Touch. 1. Login to the Connect web portal account that is synced to your Touch. 2. Left click the hamburger menu on the top left corner of your web portal account.
  • Page 18 6. On the next screen, click “Add New” to schedule a Medication Reminder that will be received by your Touch. (See Figure 10) pop-up. (See Figure 11) 9. Follow the prompts to “Update Your Device” to receive Medication Reminders on your Touch.
  • Page 19 Some Touch models will come with pre-installed videos and articles about health and safety. Click on the “Education” icon from the Touch Home Screen to see educational videos, articles, and resources. Touch: Apps Click on the Apps icon from the Touch Home Screen to access cognitive games like Sudoku. Touch User Guide...
  • Page 20 MobileVitals If you have MovileVitals, this app will allow you to monitor vital signs using the peripherals included in your system, which will vary based on your program/purchase. Weight Blood Pressure Pulse Oximetry Glucose Touch User Guide...

  • Page 21: Help Button

    Neck Pendant, Wrist Button, or Fall Button, at anytime, if you need help or medical assistance. You may also press the Emergency Button on your Mobile Device, if you have a DUO system. Optional Fall Button Touch User Guide...
  • Page 22 *Fall Button does not detect 100% of falls. If able, users should always push their help button when they need assistance. Fall Button is not intended to replace a caregiver for users dealing with serious health issues. Touch User Guide...
  • Page 23 If your system came with a Mobile Device, please proceed to pages 24 - 30 for setup instructions. Mobile Device System Features Snap-on Lanyard Speaker TEST Button Emergency Help Button ON/OFF Button Snap-on Lanyard Low Battery Cellular GPS Indicator Touch User Guide...
  • Page 24 Figure 13 outlet that is not controlled by a light switch. WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides. Touch User Guide...
  • Page 25 The red battery light will come on, indicating that the device Button still needs charging. When the device is fully charged, the red light will turn off. It will take about 3 hours for the Yellow device to be fully charged. Light Figure 14 Touch User Guide...
  • Page 26 Press the ON/OFF button and hold for approximately two seconds. The red light will turn on and remain solid (indicating the device is shutting down). Once it completes its shutdown procedure, the device will vibrate and all the lights will turn off. Touch User Guide...
  • Page 27 The tablet will beep several times and announce “Call conn ected, please stand by for operator.” If your test was successful, your Touch will announce “Thank you for testing your device. Your test is now complete.” If your test was not successful, please contact Technical Support.
  • Page 28 When testing your Mobile Device, test it in close proximity to your tablet if you are going to test by using a neck pendant or wrist button as the signal will also be received by the Touch when you are testing.
  • Page 29 Blinking: Indicates device is communicating to the GPS satellite. Blinking slowly (off charger): Battery is low - you have about one hour of battery left. On while charging: Battery is charging. Off while charging: Battery is fully charged. All lights off Device is turned off. Touch User Guide...

  • Page 30: Mobile Device

    Technical Information Model Number FCC Product Code Input Output Current Rating MD4-01 ZKQ-MHA Internal 3.7 VDC 1000 mAh Radio Frequency All devices frequency transmission = 433 MHz Touch User Guide...
  • Page 31 Do not block the Touch microphone. This will affect your ability to communicate with the Emergency Response Center. During a power outage, the Touch battery backup will last up to 24 hours, after it has been charged for 3 hours.
  • Page 32 The Mobile Device and Touch contain sensitive hardware, take care when handling and avoid dropping it. Do not expose the Mobile Device or Touch to dust, dirt, sand or food. The Mobile Device battery is designed to last up to 2 days after it has been charged for 3 hours.

  • Page 33: Frequently Asked Questions

    Do I need my Mobile Device when I leave my home? If you purchased the Touch DUO system that includes a Mobile Device, you will need to take it with you when you are leaving your home. Remember to wear your Neck Pendant or Wrist Button at all times, at home or away, so help is never out of reach.
  • Page 34 You may also cancel the alarm by swiping the Cancel button on your Screen. How far away from the Touch will my Help Buttons work? Your Help Buttons are designed to work at an approximate range of up to 600 feet from the Touch, depending on the size and construction of your home.

  • Page 35: Fcc Statement

    This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Touch User Guide...

  • Page 36: Fcc Rf Exposure Statement

    This device complies with Industry Canada license-exempt RSSs. Operation is subject to the following two conditions: 1) This device may not cause interference, and 2) This device must accept any interference, including interference that may cause undesired operation of the device. Touch User Guide...
  • Page 37 1) Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une satellites mobiles utilisant les mêmes canaux; Les produits utilisant la technique d’atténuation DFS (sélection dynamique des réquences) sur les bandes 5250- 5350 MHz, 5470-5600MHz et 5650-5725MHz. 10876A-DC-TBS2-01 Contains IC: 10876A-201707SC20A Touch User Guide...
  • Page 38 Cet appareil doit être installé et utilisé avec une distance minimale de 5 mm entre l’émetteuret votre corps. Cet appareil et sa ou ses antennes ne doivent pas être colocalisés ou fonctionner en conjonction avec tout autre antenne ou transmetteur. Body SAR: 1.06 W/kg Touch User Guide...
  • Page 39 PLEASE REFER TO THE CUSTOMER SERVICE NUMBER ON THE INSERT THAT CAME WITH THIS GUIDE FOR ANY QUESTION OR CONCERNS.