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Summary of Contents for MobileHelp IGM-02
- Page 1 Mobile Medical Alert Systems MobileHelp | Complete User Guide...
- Page 2 MobileHelp Complete User Guide This MobileHelp User Guide includes information covering the 3 most popular MobileHelp Systems: 3 most popular MobileHelp Systems: 3 most popular MobileHelp Systems: Cellular Cellular Solo System DUO System Classic System Note: Remember to always carry the Mobile Device with you when going outside of your home.
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Page 3: Optional Accessories
If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant. MobileHelp Complete User Guide... - Page 4 If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant. MobileHelp Customer Support 1-877-827-6207...
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Page 5: Solo System
If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant. MobileHelp Complete User Guide... - Page 6 Figure 1 Setup Guide for MobileHelp’s Medical Alert System We thank you for choosing MobileHelp’s Medical Alert System and we welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option.
- Page 7 Cellular Base Station Features (Front) Speaker/Microphone ON/OFF Switch (Back) Temperature Date & Time Signal Strength Indicator Emergency Reset Button Button Battery Charge Test Volume Indicator Button Figure 2 MobileHelp Complete User Guide...
- Page 8 Mobile Device System Features Speaker & Microphone Emergency Light (red ring) Emergency Help Button ON/OFF Button USB Charging Port Low Battery Cellular GPS Indicator (yellow) Indicator (red) Indicator (green) Figure 3 MobileHelp Customer Support 1-877-827-6207...
- Page 9 Wearable Features Emergency Help Button LED Light Technical Support Use Only Pendant Fall Button (optional accessory) LED Light Wristband MobileHelp Complete User Guide...
- Page 10 Base Station into an electrical outlet that is not controlled by a light switch. Figure 4 To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. MobileHelp Customer Support 1-877-827-6207...
- Page 11 Within a few minutes of turning on the system, the Cellular Base Station will obtain the ■ ■ date and time from the cellular network and will appear in the display area. You are not able to set the date and time manually. ON/OFF Switch Figure 5 Figure 6 MobileHelp Complete User Guide...
- Page 12 Plug the power cord into the slot on the back of the Cradle Charger, making sure that ■ ■ the narrow side is on the bottom. Plug the other end of the power cord into an electrical outlet that is not controlled by ■ ■ a light switch. MobileHelp Customer Support 1-877-827-6207...
- Page 13 Figure 7 WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides. MobileHelp Complete User Guide...
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Page 14: Step 3. Charge Your Mobile Device
The red battery light will come on indicating that ■ ■ the device still needs charging. When the device is fully charged, the red light will turn off. It will take about 3 hours for the device to be fully charged. Figure 8 MobileHelp Customer Support 1-877-827-6207... - Page 15 Device was successfully turned on. To turn off your Mobile Device: Press the ON/OFF button and hold for approximately two seconds. All the lights will ■ ■ turn off. This indicates your Mobile Device was successfully turned off. MobileHelp Complete User Guide...
- Page 16 Mobile Device will respond by either beeping several times or by playing the announcement, depending upon the Mobile Device version. - If your test was successful, you will hear “thank you for testing your device” from the Base Station and Mobile Device. MobileHelp Customer Support 1-877-827-6207...
- Page 17 If your test was successful, you will hear “thank you for testing your device” from the Base ■ ■ Station speaker. If your test was not successful, the Base Station will announce “user auto-test failed, ■ ■ please contact Technical Support”. MobileHelp Complete User Guide...
- Page 18 During this time, you may press and hold receives a fall signal hold Button to Cancel thebutton on the Fall Button for 5 seconds to cancel the signal. Fall alarm is canceled Alarm Canceled Alarm has been canceled. MobileHelp Customer Support 1-877-827-6207...
- Page 19 “reset” button within 30 minutes, the reminder will be recorded as ignored. For complete instructions for Medication Reminders, please log in to MobileHelp ■ ■ Connect and under the “Help” tab, click on “MobileHelp Connect User Guide.” If you have any questions, please contact our customer support department at ■ ■...
- Page 20 Device version. If you are near to the charging cradle, you will hear a beep coming from it also in response from the button press. Proceed with responding to the emergency operator to clear the alarm. ■ ■ MobileHelp Customer Support 1-877-827-6207...
- Page 21 Note: If you have a SOLO system, both your charging cradle and your Mobile Device will beep after you call for help. Please remember, it is important that you test your system at least once a month. MobileHelp Complete User Guide...
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Page 22: Mobile Device
Technical Information MobileHelp Model Number FCC Product Code Input Output Current Rating MD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAh Radio Frequency All devices frequency transmission = 433 MHz MobileHelp Customer Support 1-877-827-6207... - Page 23 Technical Information MobileHelp Model Number FCC Product Code Input Output Current Rating MD3-01 FGS-MD3-3G-01 Internal 3.7 VDC 930 mAh IGPFD-01 PXTPFD-01 Internal 3.6 VDC 1200 mAh Radio Frequency All devices frequency transmission = 433 MHz MobileHelp Complete User Guide...
- Page 24 350 feet from the Mobile Device or 600 feet from the Base Station, depending on the size and construction of your home. The Mobile Device is not waterproof. Do not expose to water, rain, extreme humidity, ■ ■ sweat, or other moisture. MobileHelp Customer Support 1-877-827-6207...
- Page 25 Risque de suffocation ou d’étranglement. La lanière pour bouton pendentif est conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur peut subir une blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets. MobileHelp Complete User Guide...
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Page 26: Frequently Asked Questions
How will an Emergency Response team get into my home? Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be responsible for any damages as a result of gaining entry. MobileHelp Customer Support 1-877-827-6207... - Page 27 We recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel to gain entry to your home without damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Support at 1-877- 827-6207 to ensure your code is noted on your account.
- Page 28 We can transfer your service to your new location. Just give us a call at 1-877-827-6207 and speak with Customer Support one week before you go to determine whether the service will be available at your other home. MobileHelp Customer Support 1-877-827-6207...
- Page 29 Use one hand to hold the cone shaped part, use the other to pull the top string to shorten the lanyard. Do the reverse to tighten the lanyard. Magnetic lanyard: These lanyards are not adjustable. MobileHelp Complete User Guide...
- Page 30 No, you can communicate with the monitoring center through your Base Station and/or Mobile Device only. Your help buttons do not have a speaker or microphone. Does the Wrist Button strap contain any latex? No, the strap MobileHelp uses is silicon based with no latex content. MobileHelp Customer Support 1-877-827-6207...
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Page 31: Fda Statement
FDA Statement MobileHelp is a FDA registered medical device manufacturer. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. -
Page 32: Rf Exposure Information
Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. MobileHelp Customer Support 1-877-827-6207... - Page 33 L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage,et (2) ■ ■ l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage estsusceptible d’en compromettre le fonctionnement. CAN ICES-3 (B)/NMB-3(B) MobileHelp Complete User Guide...
- Page 34 3000 mA MD3-01 Internal 3.7 VDC 930 mAh IGPFD-01 Internal 3.6 VDC 1200 mAh CBS4-01 115 V 5 VDC 3000 mA CBS4-01 Battery Backup 4.2 VDC 3000 mA Radio Frequency (RF) All devices frequency transmission = 433MHZ MobileHelp Customer Support 1-877-827-6207...
- Page 35 On while charging: Battery is charging. Off while charging: Battery is fully charged. On: Indicates you successfully pushed your button and EMERGENCY LIGHT sent an alert to the monitoring center. All lights off Device is turned off. MobileHelp Complete User Guide...
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Page 36: Corporate Headquarters
1-800-800-1710 Monday - Friday 8am to 8pm EST email: sales@mobilehelp.com Saturday 9am to 6pm EST Emergency Support Excluding Holidays email: cs@mobilehelp.com Available 24/7 via MobileHelp System Copyright ©2016 MobileHelp , an Integrity Tracking LLC Company, All Rights Reserved. ® MHP8003-179B...
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