Frequently Asked Questions - MobileHelp Fall Button Complete User Manual

Frequently Asked Questions

How do I call for help?
Press your Neck Pendant, Wrist Button, or red emergency button on your Base Station.
What happens if I push the button but I can't speak?
If you are unable to speak or be heard, we will assume it is an emergency and notify
Emergency Response on your behalf. We will also notify the personal contacts listed on
your profile.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, simply notify the Emergency Operator when they
respond that "THIS IS A FALSE ALARM." The operator will disconnect and no further
action will be taken.
How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel are
authorized to break into your home to help you and cannot be held responsible for any
damages caused as a result of gaining entry.
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We recommend that you purchase a "lock box" to safely store your house key. Your lock
box code will be stored on your account and given to emergency personnel in order to
gain entry to your home without causing damage. If you have your own lock box, please
call Customer Service to ensure your code is noted on your account.
How far away from the Base Station will my help buttons work?
The Wrist Button and/or Neck Pendant are designed to work at an approximate range of
up to 1400 feet from the Base Station depending on the size and construction of your home.
What happens if I push my help button but cannot get to the Base Station?
If you push your Help Button, stay where you are. An Emergency Operator will attempt to
communicate with you through your Base Station. If you are not heard, we will assume it
is an emergency and notify Emergency Response on your behalf.
Why is the emergency operator having trouble understanding me?
The microphones in the Base Station are very sensitive, and will pick up surrounding
noises from your television, radio, wind from ceiling fans, and the like. To increase the
quality of the call, look for a quieter area to set up your Base Station in a quieter area.
SRDR-00035 Rev. 1 SRDR-00035 Rev. 1
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